Clinical Administrative Support II

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number:

R-21559

Facility:

LOC0027 - 141 Longwater Norwell141 Longwater Drive Norwell, MA 02061

Department Name:

SMC Provider Support Services

Status:

Part time

Budgeted Hours:

24

Shift:

Day (United States of America)

As an Ambulatory Access Coordinator II – Provider Support, you will be responsible for a variety of administrative support functions to clinical and ancillary departments; work collaboratively with clinical staff and other departments to maximize efficiency and promote positive interdepartmental relations.

 

Compensation Pay Range:

$20.05 - $26.98

 

ESSENTIAL FUNCTIONS

1. Track patients with abnormal pap results.

• Reviews the medical record to determine follow up timeframe.

• Verifies the scheduling of appointments for repeat tests or sends reminder letters as indicated.

• Updates the Health Maintenance Screen in patients EMR.

• Scan and attach certified mail receipts to letter encounter in EMR.

2. Update HEDIS measures as indicated

• Identify required HEDIS information/values in outside correspondence.

• Enter HEDIS values and reference ranges into the EMR.

• Contact Facility to obtain information needed to complete process.

• Update notes in EMR when results have not been obtained by outside facility.

3. Receive and process procedure reports and associated pathology reports; updates Problem List and Health Maintenance; scans and attaches reports per protocol.

• Contact Facility to obtain reports, as needed.

• Prepare procedures for scanning (removes staples, ensures documents are facing same direction, etc.).

• Scan procedures / photos into appropriate folder & review scanned image for quality; rescan if necessary.

• Index procedure documents into patient EMR.

• Complete ‘Close the Loop’ process for procedure referrals, as needed.

4. Track positive Cologuard and positive FIT Results.

• Runs report to capture positive results.

• Reviews the medical record to ensure procedure referral has been placed by provider.

• Verifies the scheduling of appointments or sends reminder letters as indicated.

• Scan and attach certified mail receipts to letter encounter in EMR.

5. Runs a ‘mismatch’ report for colonoscopy procedures.

• Update HM to reflect the correct Recall date

6. Research and update EMR to reflect deceased status.

• Send Staff message via established EPIC class.

7. Works independently to complete daily assignments by the end of the shift and long term assignments by established deadline.

• Efficiently manages work schedule to accomplish assignments and activities before deadline.

• Works independently with infrequent need for supervision.

• Informs supervisor when not able to meet deadline.

8. Embraces technological solutions to work processes and practices.

• Accepts changing environment as technology advances, willing to learn new techniques and equipment.

• Receptive to changes in department work processes and practices.

• Seeks appropriate guidance for new techniques.

• Offers suggestions for change to improve department.

• Participates in continued learning and possess a willingness and ability to learn and utilize new technology and procedures that continue to develop in their role and throughout the organization.

• Embraces technological advances that allow us to communicate information effectively and efficiently based on role.

9. Staff will work to enhance the patient experience in every interaction.

• Demonstrates professional courtesy in all interactions with patients and coworkers.

• Answers all questions in a polite, professional manner or finds someone who can answer the question.

• Able to handle difficult patients or situations in a calm, professional manner.

• Able to report issues/concerns using the chain of command.

10. Staff is able to independently manage daily office functions:

• Able to perform multiple work tasks efficiently and effectively.

• Able to maintain a high level of concentration at all times.

• Able to work under pres