AR Analyst - Deductions (Seasonal)

Company Overview

Fanatics is the ultimate one-stop sports fan destination that ignites and harnesses the passion of fans and maximizes the presence and reach for preeminent sports partners globally.  The Fanatics family of companies, supported by our Fanatics Accounting Shared Services function, currently includes: 

• Fanatics Commerce, a vertically integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hard goods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy. 
• Fanatics Collectibles, a transformative company that is building a new model for the hobby and giving collectors an end-to-end physical and digital collectible experience; 
• Fanatics Betting & Gaming, a mobile betting, gaming, and retail sportsbook platform.  

FHI employees are expected to be on-site 4-days per week. We also offer the unique benefit of allowing employees to temporarily work remotely up to 20 days per year based on business levels.

 

The Role

Fanatics is seeking a Deductions Analyst to coordinate research and resolution of wholesale deductions, along with implementing improvements to reduce the overall in-flow of deductions. 

 

What You'll Do:

• Conduct research and analysis to resolve deductions, specific to shortage claims, proof of delivery, pricing differences, damages, remaining balances, promotional allowances, and unknown chargebacks. 
• Analyze and verify the validity of deductions by obtaining and reviewing documentation from customers to identify root causes. 
• Dispute deduction timely back to customers, including in customer portals. 
• Analyze and identify root causes of deductions and work with cross functional teams to reduce/eliminate recurring deductions. 
• Act as a liaison between customer and internal cross-functional teams (Operations, Sales, and Customer Service) to ensure timely clearing of chargebacks/deductions. 
• Work closely with Collections team, holding weekly meetings to discuss accounts and obtain repayment of denied chargebacks. 
• Provide detail reports to Account Managers and conduct monthly meetings to collaborate and identify best resolution improve wholesale deductions. 
• Assist in creating detail reporting (weekly/monthly)  to leadership and team members. 
• Update and maintain customer tracking spreadsheets and documentation within MicroSoft D365 
• Collaborate on testing project implementations and onboarding new lines of business. 

• Able to problem solve, think independently, and be persistent in bringing issues to conclusion to dispute deductions timely in customer portals. 

What We're Looking For:

• 1-3 years of experience in deduction, dispute resolution, or collections in a business to business environment 
• Comprehension of accounting concepts including account reconciliation, debits/credits, and AR processes. 
• Proficiency in Excel, including pivot tables and v-lookups. 
• Strong analytical and organizational skills 
• Ability to build solid working relationships with co-workers and internal/external customers at all levels. 
• Bachelor’s Degree preferred; High School Diploma required 
• Strong organizational, analytical, and problem-solving skills.  
• Ability to prioritize workload and multi-task in a fast-paced environment, while meeting assigned deadlines 
• Strong computer skills, including Excel and navigating customer online portals. 
• Effective professional communication skills with all levels of management 
• Able to analyst large data sets and make sound decisions using Microsoft tools such as VLookUp, Pivot Table for reporting. 
• Position may be demanding because of deadlines and interruptions to work.