Senior Agent Integration Engineer, VOIP (Post-Sales) (f/m/d)*

YOUR MISSION: 

As a Senior Agent Integration Engineer, VOIP at Parloa, you will play a pivotal role in empowering our customers to realize value from our platform. You will be responsible for designing and implementing seamless VOIP and telephony-based solutions, ensuring that Parloa’s voice AI platform is integrated effectively within diverse enterprise contact centers and telephony infrastructures. You will also engineer scalable, cloud-based services and tools to meet unique client needs. As a key member of our Agent Integration Engineering team, you will act as a bridge between our engineering, product, customer success, and sales teams, driving technical collaboration to deliver innovative, customer-centric solutions that enhance the value and impact of the Parloa VOIP platform.

 

IN THIS ROLE YOU WILL:

• Collaborate with customer stakeholders and internal teams to design end-to-end technical architectures, ensuring seamless integration of Parloa into complex enterprise environments with a focus on telephony (SIP, PSTN, and WebRTC).
• Serve as the bridge and voice between customer requirements and internal engineering, translating business needs into actionable technical specifications and scalable solutions.
• Lead strategic customer projects to build bespoke features and extensions, iterating quickly to address evolving customer needs.
• Advise customers and non-technical colleagues on technical topics, including conversational AI, backend integrations, telephony systems (e.g., SIP trunking, call flow design, agent queuing).
• Collaborate on data analytics projects, enabling clear and actionable reporting on customers’ voice bots with Python, SQL, and KQL to extract and analyze critical insights.
• Build serverless web services using TypeScript to extend our product and provide custom functionality for strategic accounts.
• Continuously evaluate customer feedback and product performance to propose improvements. Collaborate closely with the product team to share insights and help shape Parloa’s roadmap.

Our Tech stack:

TypeScript, Serverless Functions, SQL and NoSQL databases, JavaScript, Python, Docker, Kubernetes, Terraform, and GitHub Actions

 

WHAT YOU BRING TO THE TABLE: 

• 5+ years of experience in software development, technical consulting, solutions engineering, ideally in a B2B context.
• Strong, diverse technical generalist with an understanding of Typescript, Python, and familiarity with distributed systems, APIs, and microservice architectures. Knowledge of telephony communication is a plus, as is knowledge of other programming languages.
• Autonomous and scrappy working style. You are able to take ownership of a task from inception to completion.
• Excellent communication and presentation skills in English. Spanish is a plus. 
• Strong interest in generative and conversational AI.

WHAT'S IN IT FOR YOU?

• Be part of a highly-driven team with flat hierarchies and collaborative company culture that is on the mission to become the next global leader in in the CX industry
• Become part of one of the fastest growing B2B SaaS-AI companies disrupting the markets and globally shaping the future of customer interactions
• Close collaboration with US and Global Leadership
• Be part of a dynamic, driven team of +32 nationalities with flat hierarchies and collaborative company culture.
• Attractive compensation package with equity
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Class Pass membership
• Regular team events (onsite and at the HQ in Germany), game nights, and other social activities
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team → Founder Interview

Salary Range$120,000—$160,000 USD

 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers i