Clinical Pharmacy Technician - Clinical Pharmacists

Key Responsibilities
1. Medication Adherence & Quality Measures
• Monitor and track patient adherence to medications tied to NCQA measures (e.g., statins, diabetes, hypertension)
• Conduct outreach to patients to improve adherence and close care gaps
• Document and support quality metric performance initiatives

2. Prior Authorization Support
• Assist with prior authorizations during coverage gaps or high-volume periods
• Ensure timely submission and follow-up with payers
• Reduce delays in medication access and therapy initiation

3. Patient Assistance & Access Programs
• Enroll and support patients in internal medication assistance programs (MAP) and manufacturer programs
• Collect, verify, and maintain required documentation
• Help reduce financial barriers to medication access

4. Internal Prescription Capture
• Promote use of internal pharmacy services
• Coordinate prescription transfers, refills, and medication synchronization
• Address patient barriers related to cost, access, and convenience

5. Support of Clinical Pharmacist Services
• Perform operational tasks to allow pharmacists to focus on:
• Hypertension management
• Diabetes/A1C optimization
• High-risk patient interventions
• Support initiatives tied to triple-weighted quality measures

6. Data Tracking & Reporting
• Track and document:
• Medication adherence metrics
• Prior authorization outcomes
• Patient assistance enrollment
• Prescription capture rates
• Assist in reporting for quality programs and performance improvement.


Qualifications:
Education
• High school diploma or equivalent required
• Pharmacy Technician Certification (CPhT or equivalent) required

Experience
• Minimum 2 years of pharmacy technician experience preferred
• Experience in one or more of the following strongly preferred:
• Ambulatory care or clinical pharmacy
• Specialty pharmacy
• Medication assistance programs
• Prior authorization workflows

Skills & Competencies
• Strong understanding of medication adherence and chronic disease management
• Knowledge of insurance processes, including Medicare Advantage and commercial plans
• Excellent communication and patient engagement skills
• Ability to manage multiple workflows and prioritize tasks
• Detail-oriented with strong documentation skills