Customer Service Assistant

Posting number: 202600424

Department: Transportation & Utilities Department

Job classification: Customer Service Assistant (City)

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Accounting and Finance, Customer Service, Public Records, Business, Office and Administrative Support

Summary

Join the Lincoln Transportation and Utilities department (LTU) and become the friendly, dependable face of our Billing Office! We’re looking for a Customer Service Assistant who enjoys helping people, solving problems, and keeping things running smoothly behind the scenes. If you're enthusiastic, organized, and ready to make a difference, we’d love to hear from you! Apply today and join a team that values collaboration, integrity, and exceptional customer care.

What You’ll Do:

• Provide exceptional service by phone, email, social media, and in person—always with professionalism and a positive attitude.
• Assist customers with billing questions, payments, online account access, and more.
• Perform accurate daily data entry and support key billing processes, including researching payment issues and processing exceptions.
• Use tools like Excel, Word, and Adobe Acrobat to prepare reports, handle refunds and transfers, and create mail merge documents.
• Support daily operations such as phone system use, lockbox balancing, and other administrative tasks.
• Contribute to a collaborative, respectful, and high-performing team environment.

What We’re Looking For:

• Strong communication and customer service skills
• Detail-oriented, reliable, and accountable work habits
• Basic–intermediate skills in Excel, Word, and Adobe Acrobat
• A team player who’s ready to learn, cross-train, and grow
• Professionalism, initiative, and a commitment to excellent service

Work Schedule
This is a full-time position working Monday through Friday; Either 7:30 a.m. to 4 p.m. or 8 a.m. to 4:30 p.m.
 
Minimum Qualifications
Graduation from high school or equivalent and two years of experience in performing moderately complex clerical work involving billing procedures and cashiering or in the extension of credit and the collection of accounts; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills. 
 
*Criminal history and credit checks will be made on top candidates. 
 
The LTU team provides transit, transportation and utilities services year-round to the citizens of Lincoln. Nearly 600 team members make up LTU. We fuel the importance of building relationships within our divisions and department and with our community partners. We value our team’s forward-thinking attitude and pride ourselves on good stewardship of our environment. We celebrate our individual strengths that in turn take our teams to new levels of accomplishment. We commit ourselves to offering additional training opportunities and a variety of paths for professional job growth. Our teammates enjoy benefits that include, but are not limited to, a retirement match, paid vacation, holidays, sick leave, and health, dental, and vision plans. Join the largest department at the City of Lincoln today. We are excited to enhance our community’s quality of life together.