Medical Center Manager (63090)

Job Summary

The Medical Center Manager is responsible for overseeing the daily operations and overall performance of the Sanitas medical center, ensuring operational and service excellence in alignment with organizational goals. This role provides leadership and supervision to clinical and administrative staff, driving operational efficiency, financial performance, and compliance with policies, safety standards, and regulatory requirements. The Medical Center Manager monitors key performance indicators, supports care gap closure and population health initiatives, and ensures patients receive timely, coordinated, and high-quality care. Through effective team development, resource management, and collaboration with regional leadership, the Medical Center Manager fosters a culture of accountability, innovation, and continuous improvement to achieve both patient care and business objectives.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures patients receive an excellent care experience by achieving Service level goals, maintaining a visible presence in the waiting area, and informing patients of any situations. Engages patients directly to assess their satisfaction, addresses concerns in real time, and de-escalates potential complaints. Identifies and resolves root causes of complaints to prevent recurrence, reduces overall complaint ratios, and promotes patient promoters for social media reviews and Google feedback. Ensures patients leave informed about their next steps and treatment plan. 
• Oversees appointment availability per provider and per center, ensuring goals are met.
• Coordinates action plans with providers and medical leadership to address scheduling challenges and optimize provider utilization. Monitors cancellations and no-shows, implements strategies to reduce them, and ensures referral and HIM workflows are followed accurately.
• Leads daily huddles with clinical and operational teams to plan the day, identify patient needs, and ensure effective care coordination. Reviews patient cohorts and organizes resources based on the visit schedule, while monitoring key performance indicators and developing action plans to address gaps and drive improvement.
• Monitors and optimizes the patient visit experience, including cycle time from check-in to check-out, ensuring satisfaction with PCP, Urgent Care, Laboratory, Diagnostic Imaging services, Care programs.
• Ensures resources capacity is utilized effectively and coordinates with leadership on performance improvement, scheduling, and staffing needs. Supports seamless patient navigation across centers and preferred partner network.
• Assure telephone encounter buckets are addressed daily within 24 hours to support timely patient communication and care continuity.
• Generates and analyzes operational reports to monitor performance, patient satisfaction, and staff engagement. Manages inventories, packing slips, timesheets, and payroll approvals; addresses IT system issues promptly; and ensures supplies are available to support clinical and administrative needs.
• Supports implementation of new products and services at the medical center, drive growth initiatives, and aligns operational strategies with organizational goals to improve efficiency, patient satisfaction, and profitability.
• Ensures adequate staffing aligned with budget, approves overtime only as necessary, and manages uniform compliance and distribution. Promotes teamwork, recognizes outstanding performance, and fosters a healthy, collaborative work environment with open communication. Oversees staff development, including recognition programs and employee engagement initiatives.
• Ensures a safe and healthy environment for patients, staff, and visitors by enforcing company safety policies, training employees, and promoting safe work practices. Conducts regular safety walkthroughs, encourages staff to report hazards, and takes corrective actions to prevent unsafe conditions. Ensures th