Customer Service Representative (Dental)

SUMMARY 

 

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Dental team is seeking Customer Service Representatives who are genuinely interested in helping people at some critical points in their lives. As a customer service representative, you will work directly with our customers over the phone by answering any questions regarding benefits and claims. The Call Center Customer Service Representative represents the company, and our people make all the difference in our success. 

 

RESPONSIBILITIES 

 

• Answer inbound calls from members, employers and brokers regarding eligibility, benefits, and claims 

• An average of 50-70 calls are expected daily 

• Take calls back-to-back while toggling through several applications on multiple screens  

• Availability to attend 100% training and the first 90 days (about 3 months) of employment 

• Resolve customer complaints through independent problem-solving skills and one-call resolution 

• Understand and strive to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor 

• Work in a highly customer-focused metrics-driven environment, which supports quality of service and compliances through policies & procedures. 

 

QUALIFICATIONS 

  

• High School diploma or equivalent  

• 1 year of customer service experience is required 

• A dedicated workspace with no distractions is required 

• Intermediate proficiency in Microsoft Outlook 

• Strong organization skills, written, and verbal communication skills 

• Ability to remain calm and helpful even when dealing with difficult situations 

• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.  

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 23 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Gr