Student: IT Service Desk Assistant

Job ID 17686A

We are seeking a part-time, customer service oriented, IT Service Desk Assistant to setup, install, configure, upgrade, and troubleshoot hardware and software on computers running mostly Windows systems (some Linux).  Preference will be given to applicants with availability on Monday mornings.  This is an on-site position at our North Logan facility, and not remote. 

Primary Responsibilities

• Providing friendly, accurate, and dependable support to SDL employees with a focus on customer satisfaction
• Managing user accounts, password changes, and track hardware assets
• Imaging and setting up computer systems and workstations for users
• Providing technical assistance troubleshooting hardware or software (operating systems and apps) to support full time technicians
• Documenting all online, telephone, and in-person customer service requests and interactions in ticket management system

Required Qualifications

• Must be a US citizen, lawful permanent resident of the US, or other US Person
• Must have high school diploma, or GED, or similar
• Must be a student pursuing a degree/certification in Computer Science, Business, or other related degree at Utah State University, BTECH, or Western Governor’s University
• Ability to work up to 20 hours/week during school year and up to 40 hours/week during breaks
• Demonstrate excellent customer service focused skills in the following areas:
  • Verbal communication and interpersonal skills
  • Written communication and procedural documentation
• Desire to continue learning new skills
• Reliable, detail-oriented, and self-motivated with a strong work ethic
• Able to work independently and part of a team
• Experience in troubleshooting computer hardware and software issues

Preferred Qualifications

• CompTIA A+ certification
• CompTIA Security+ CE certification
• CompTIA Linux+ certification
• Knowledge of Windows OS common troubleshooting tools
• Knowledge of Linux environments including Ubuntu, RHEL, and Rocky
• Familiarity with MacOS and iOS

Physical Requirements

• Must be able to bend down, walk distances, and lift equipment up to 50 lbs. on a regular basis with or without a reasonable accommodation

SDL supports a variety of missions, including NASA’s vision to reveal the unknown for the benefit of humankind and the Department of Defense’s aim to protect our Nation on the ground, in the air, and in space. Our sensors, satellites, software systems, and science and engineering play an essential role in some important missions you’ve heard of, and others that you haven’t. Join our team in our seventh decade of delivering mission success.

At SDL, we take pride in and highly value our employees. SDL offers competitive compensation and wonderful benefits for student employees, including:

• Flexible work schedules
• Mentorship opportunities and applicable hands-on experience
• Access to free public transportation directly to USU campus (both the CVTD and Aggie Shuttle provide access to SDL!)
• Scholarship opportunities available
• Professional development opportunities

For questions or assistance with the application process or the DoD SkillBridge program, please contact employment@sdl.usu.edu.

EOE including Disability and Vet