Senior Claims Specialist

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our  journey as we strive to transform the insurance  carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our  internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The Senior Claims Specialist is responsible for managing the most complex, catastrophic commercial liability claims with a focus on providing the highest level of service for policyholders and ICW Group to independently bring claims to an equitable conclusion within Company standards and best practice guidelines.   The Senior Claims Specialist works with a sense of urgency, understands insurance coverage concepts, and navigates the legal system with the support of counsel to drive strategic outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages and reserves all aspects of the most complex claims inventory to an equitable conclusion. 

• Effectively communicates with policyholders, agents, attorneys, and witnesses to gather information and provide the highest possible level of customer service.

• Promptly investigates claims to determine exposure, works with appropriate experts and makes strategic recommendations.

• Utilizes appropriate resolution tactics (e.g., mediation, negotiation, denial, litigation or offer) to proactively drive outstanding results.

• Operates within the requirements of related state and/or the governing entity rules and regulations as well as internal claims handling policies and procedures. 

• Directs defense counsel throughout the litigation process in line with ICW litigation guidelines while monitoring legal fees and costs.

• Analyzes new and transferred losses and designs a plan of action in the management of the claim. 

Additional Responsibilities:

• Consistently provides exceptional customer service.

• Effectively collaborates with team members from various departments for project and process discussions.

• Acts as a Subject Matter Expert for the department and provides expertise to internal and/or external stakeholders.

• Makes recommendations for streamlining processes and adopting the industry’s best practices.

• Ensures accuracy of data in claims system for compliance with applicable regulatory reporting.

• Provides training and knowledge transfer across the organization.

• Continuously seeks to improve technical skills by attending job related training and tracking current case law. 

• Acts as a mentor and provides training for less experienced team members.

• Manages the litigation process, strategizes with defense attorney, facilitates negotiation of claim settlements ensuring suitable and economical claims resolution including attending depositions and hearings.

Additional Responsibilities in Commercial Liability/Property: 

• Handles highly complex claims in multiple jurisdictions and/or nationwide. 

• Escalates claim summaries and makes strategic recommendations for approval.

• Frontloads investigations and moves with urgency by gathering information quickly to assess risk accurately.

• Builds rapport with opposing counsel and claimants.

• Attends depositions, hearings, and settlement conferences.

• Prioritizes early resolution options for every claim and attends resolution proceedings.

• Drafts coverage letters and correspondence with minimal to no guidance for management review.

• Researches and analyzes policy language, drafts correspondence with minimal to no guidance for management review.

• Provides advice to underwriters as necessary based on inspections, including any preexisting