Field Support Senior Specialist

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet. 
 
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.  
 
We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications. 

Job Summary

Field Service Engineer 

• Travel to scheduled assignments (up to 90% travel) 
  • Must have the capability and readiness for travel, ensuring possession of valid documents, including a driver's license and passport. Acquire a company credit card and maintain insurability. 
  • Arrange and manage all travel arrangements per team and company travel policies. 

Administrative and Clerical Duties

• Ability to manage and prioritize tasks, including scheduling and coordinating service appointments. 
• Effective and timely communication, covering any relevant developments that may impact scheduling. 
• Provide excellent customer service and support, ensure a positive customer experience, and satisfaction, and educate both internal and external customers on system functionality. 
• Maintain accurate records, and promptly fulfill all reporting requirements. Manage inventory of tools and field hardware. 
• Adherence to safety protocols and guidelines to ensure a secure work environment for oneself and others

 

Skills and Abilities

• Experience in Niagara/BACnet preferred.
• System integrator knowledge preferred
• Familiarity with REST API’s– Json and XML output
• Familiarity with basic programming ie Java, Python, C++ preferred
• Capability to review and interpret schematics, drawings, and plans. 
• Possess a robust understanding of relevant technologies. 
• Possess adept problem-solving skills including diagnosing and resolving technical issues through troubleshooting and repair.
• Familiarity with relevant tools and equipment. Provide technical insights and feedback on all tools used in the field. 
• Advanced knowledge of electrical and electronics theory
• Flexibility to adapt to different work environments and handle unexpected challenges in the field. 

Educational Requirements:

• High School Diploma and 4-5 years of equivalent experience.
• Associate degree or equivalent military experience preferred.

We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

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Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Brands is committed to providing reasonable accommoda