Staff DevOps Infrastructure Engineer

We are seeking an execution-driven and technically seasoned Staff DevOps Infrastructure Engineer with a strong background in hybrid infrastructure, automation, and observability. This role is ideal for someone with 8+ years of experience designing and operating highly available systems in production environments and leading complex infrastructure modernization efforts. You will be at the forefront of building scalable systems, enhancing availability, and improving automation and tooling in a mission-critical environment.

This is a fully remote role (based in the US), with occasional travel (1–4 times per year) to company colocation facilities, covered by NMI. If you live near a company office, occasional in-person collaboration is encouraged.

The Ideal Candidate

• Has a proven track record implementing low-toil, highly automated infrastructure solutions
• Excels in hybrid environments, balancing legacy systems with modern, scalable cloud-native technologies
• Is deeply comfortable in shell environments (Bash, ZSH) and configuration management tools (Ansible, Puppet)
• Drives observability-first infrastructure, refusing to call systems production-ready without meaningful metrics and alerting
• Enjoys cross-functional collaboration with distributed teams across infrastructure, engineering, and security
• Is capable of leading technical strategy while maintaining hands-on contributions

Key Responsibilities

Infrastructure Operations & Reliability:

• Lead maintenance and operations for production and development environments, including patching, deployments, and server management
• Ensure high reliability and performance of services, proactively resolving incidents before customer impact
• Participate in 24x7 on-call rotations and drive post-incident reviews and blameless post-mortems

Project & Systems Architecture:

• Architect and implement complex solutions spanning OS, virtualization, network, storage, and cloud layers
• Coordinate on-site deployments in colocation facilities (server/storage installation, decommissioning, and troubleshooting)

Automation & Tooling:

• Lead automation initiatives for infrastructure provisioning and operational tasks
• Design and maintain tooling for observability using OSS and commercial platforms (Grafana, Prometheus, ELK)

Collaboration & Process Improvement:

• Partner with product, security, and engineering teams to deliver infrastructure that meets compliance, performance, and scale requirements
• Continuously improve SRE/DevOps practices, driving documentation quality, operational maturity, and agility

Qualifications & Experience

Required:

• 8+ years in DevOps, SRE, or infrastructure engineering roles
• Proven experience in hybrid infrastructure with strong colocation and on-prem expertise (not exclusively public cloud)
• Proficiency in configuration-as-code tooling (Ansible, Puppet) and scripting (Python, Bash, Go)
• Expert-level Linux systems knowledge (RHEL-based distributions preferred)
• Experience with Proxmox, KVM, or VMWare in high-availability environments
• Advanced troubleshooting of SANs, load balancers, and virtualization platforms
• Proactive infrastructure monitoring using commercial or OSS alerting systems

Preferred:

• Experience with F5 BigIP LTMs, NetApp SANs, or similar enterprise systems
• Familiarity with observability stacks such as Grafana, Prometheus, ELK
• Working knowledge of MySQL and Kubernetes (or motivation to learn it)
• Prior exposure to SaaS-based WAF/DDoS platforms (CloudFlare, Akamai, Silverline)
• Experience in agile teams (Scrum, Kanban) and fast-moving scale-up environments
• Hands-on GitLab experience is a plus

As well as being a part of something exciting everyday, you will also receive the following benefits:

• • Annual salary of $155,000 - $165,000 + bonus
  • A remote first culture!
  • Flex PTO 
  • Health, Dental and Vision Insurance
  • 13 Paid Holidays
  • Company volunteer days

What we do!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can