Data Center Logistics Team Manager

We are looking for a team leader to manage our Logistics Service Onsite team who are based on a Client's Data Center campus. They will be responsible for all elements of the service execution at the location as the single point of contact for key service stakeholders. These responsibilities will cover, but not limited to; Client Relationship Management, Resource Capacity Management, Service Compliance leadership, Operational Planning and Execution responsibility, Service Program Management, Milestone Values & Culture Leadership and People Experience Management. You will be responsible for the forecasting of resources current and future to ensure the maintenance of the quality of the service execution and the achievement of all SLAs, KPIs and CFSs. As a team leader, you will represent the Milestone company service and its associated values and culture in all your client and team interactions. It is expected that you will have all current operational knowledge related to your team and service to support proact

How You Make An Impact:

• Ensure the development and maintenance of the Milestone Values and Culture within the team and service execution

• Support the training and development of team members at the site to ensure their capability and skills are sufficient to support the service

• Forecasting and Management of Resource Capacity to meet service demands Management of burst labor activity to fulfil ad hoc Project requirements

• Manage employee attrition in professional and proactive manner

• Client Relationship Management

• Main point of contact (MPOC) for all Milestone IBOS service-related queries and escalations

• Weekly Service Review with Client Site Operations MPOC for Milestone Regional Manager

• Ensures Client satisfaction that supports the achievement of Quarterly customer satisfaction (CSAT) Scores at the site Provides ongoing clear, concise, and factual operational information to Milestone Leadership to assist service strategy and decision making

• Supports the Regional Manager in commercial invoicing queries and approvals to support proactive financial management Service Management

• Provide oversight and direction of day-to-day operations to ensure service quality control and compliance

• Measure, Monitor and Analysis the key areas of service execution around Rack Management, Inventory Management, Spare Management and Service Compliance (Safety, SOX, Security and Customer Service)

• Produce weekly reports on service level agreement (SLA )achievements, volumes, resourcing, and compliance

• Analyze, Investigate, and provide insights on operational key performance results

• Support the continuous development of operational services on site

• Support and provide oversight on Client process and tool field UAT programs

• Control the ongoing team application of the Milestone and Client Safety standards and processes

• Lead the profiling of Risk and Service Improvement for the Milestone Service at the site

• Ensure the teams engagement and completion of all required Client and Milestone training for Safety, Com