SENIOR ELIGIBILITY SPECIALIST III (COE) - 60050249

Requisition No: 861833 

Agency: Children and Families

Working Title: SENIOR ELIGIBILITY SPECIALIST III (COE) - 60050249

 Pay Plan: Career Service

Position Number: 60050249 

Salary:  $43,822.74 - Annually 

Posting Closing Date: 10/03/2025 

Total Compensation Estimator Tool

 

 

 

                                                                                                            Senior Eligibility Specialist III COE

 

DESCRIPTION  

This role was formerly the Eligibility Specialist II position with the Specialized Medicaid Center of Excellence within the Office of Economic Self Sufficiency.  The position has been upgraded to a Senior Eligibility Specialist III (COE) and may be assigned to a Long-Term Care (ICP) processing or inquiry unit, Disability Determination (DDD) unit, or Department Hearings Representatives unit. 

This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered. This position may be located anywhere in the State of Florida.

Location: Any county in the State of Florida. This position is eligible for teleworking. 

The salary for this position is $43,822.74

This is a professional position in the Economic Self Sufficiency Program for the statewide Specialized Medicaid Center of Excellence (SMCOE). The primary responsibility is to determine eligibility for various public assistance programs. This involves tasks such as reviewing cases throughout the different stages of the service delivery model, conducting thorough case reviews to ensure compliance with program requirements, and providing training or mentoring for staff to strengthen accuracy rates. 

 

EXAMPLES OF WORK PERFORMED:

•  Reviewing and analyzing data from quality control and monitoring sources to identify trends, address issues, and provide targeted training to improve staff accuracy and performance.
• Provides training and mentoring to staff to improve accuracy rates and overall performance. Conducts mentoring sessions and delivers targeted training in areas where quality issues are identified, supporting continuous improvement and professional development.
• Performing quality management system reviews, identifying case reading errors, and ensuring timely and accurate corrections to maintain compliance with program standards.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Participating in the preparation and completion of Ad Hoc reports, ensuring accuracy and timeliness in meeting regional and departmental needs.
• Interacts with applicants, recipients, and other stakeholders, providing excellent customer service. Addresses and resolves inquiries and complaints promptly and professionally.
• Representing the Department in hearings, preparing case documentation  completes supervisory reviews, and corrects cases.
• Provides guidance to internal and external stakeholders, explaining processes, addressing questions, and resolving issues efficiently. Maintains professionalism and a customer-oriented approach while navigating complex situations.
• Instructing applicants and providers in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy. 
• Research case information thoroughly to develop recommendations and alternative solutions. Utilizes problem solving and critical thinking by combining, evaluating, and reasoning with information and data to make decisions and solve problems. 
• Advising applicants and providers of deadlines, time frames, and necessary actions to be taken. 
• Participates in special work assignments and other related duties as required or assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of principles and processes for delivering exceptional customer and pe