Product Manager, Connected Devices Experiences

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

As the Connected Device Experience Product Manager, you will oversee platform and product development from ideation, through to product creation and delivery. You will be responsible for driving the strategy to help merchants seamlessly use devices (both Square hardware and third party peripherals) to run their daily operations across our mobile Points of Sale (Square Point of Sale, Square for Retail, Square for Restaurants, Square for Appointments). You will advocate for the voice of our merchants and 3rd party developers to provide a set of platform capabilities and user experiences that are not just reliable, scalable, and secure, but also create a competitive advantage for merchants using Square. This is a visible role that provides an opportunity to oversee an important piece of Square's hardware and software strategy.

You will:

In this role, you will collaborate closely with designers, engineers, analysts, marketers, and other team members within the organization to ensure our products provide a remarkable, delightful experience. On any given day, your job may include researching seller feedback, building a new strategy, presenting to executive leadership, building new experiences, iterating on experiments, and planning or prioritizing initiatives. You will oversee the full stack product management of the platform, mobile APIs/SDKs, and user-experiences that empower sellers with flexible solutions to differentiate their business and succeed. You will:

• Help shape the direction, influence product strategy, and establish practices to address customer needs.
• Use feedback from sellers and developers across multiple markets to improve our feature portfolio to meet needs across the entire Square ecosystem.
• Lead the planning, scoping, and prioritization of projects to achieve all of our goals.
• You will outline entire roadmaps and project requirements, goals, and constraints.
• Work with your engineering, design, and analytics partners to execute on your team's roadmap
• Represent the team with partners and senior company leaders to align resources and prioritization.
• Determine features, write product and technical specs, organize user studies, help write test plans, manage the backlog.

Qualifications

You Have:

 

• Experience building mobile products - including experience working on products with developer facing interfaces (i.e. APIs and SDKs) and shipping elegant customer-facing products
• 5+ years of professional experience as a Product Manager for a platform or consumer oriented product
• Experience working with a high-performing team of software engineers, using agile software development practices
• Experience working with data analytics to understand product usage, identify opportunities, and design experiments that enable you to measure your products performance
• Results through collaboration with cross-functional teams, through clear written communication.
• Passion for Square's mission, with new technology and for solving complex problems.

Preferable experience:

• Experience building software for integrated hardware devices.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These