PACIFIC 19 HOTEL MANAGER - KONA, HAWAII

Hotel Manager

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

https://www.springboardhospitality.com/

PRIMARY MISSION:

We are seeking a passionate and hands-on Hotel Manager to lead the operations of our boutique hotel. This role is ideal for a hospitality professional who thrives in a guest-first environment and understands the art of personalized service. The Hotel Manager will be responsible for delivering exceptional guest experiences while ensuring smooth daily operations and nurturing a service-driven team culture.

SCOPE OF WORK + TEAM

• Reports to GM  
• Supports the hotel and represents the company with all guests, clients, associates, and owners.

RESPONSIBILITIES  

• Champion a warm, welcoming, and memorable guest experience from arrival to departure.
• Lead by example and maintain a visible presence in guest-facing areas.
• Manage and mentor a small, cross-functional team with a strong emphasis on customer service, responsiveness, and professionalism.
• Address guest concerns with empathy and urgency, turning service recovery moments into loyalty-building opportunities.
• Collaborate with the front desk, housekeeping, and maintenance teams to uphold high standards of cleanliness, comfort, and hospitality.
• Develop and implement service standards and operating procedures tailored to the boutique hotel experience.
• Monitor online reviews and guest feedback, identifying trends and driving continuous improvement.
• Oversee inventory and vendor relationships to ensure amenities, supplies, and furnishings meet brand standards.
• Assist with budgeting, payroll oversight, and basic reporting to ownership.
• Support local marketing and community engagement efforts to grow the hotel’s reputation and occupancy.

ONGOING + EVERYDAY TASKS:

• Meet or exceed established budgetary guidelines for the hotel.
• Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and ho