Assistant Vice President of Adoption, Communication and Experience

Company

Federal Reserve Bank of Dallas

The Federal Reserve Bank of Dallas (Dallas Fed) promotes a strong financial system and healthy economy in the Eleventh Federal Reserve District, which includes Texas, northern Louisiana and southern New Mexico. Through our offices in Dallas, El Paso, Houston, San Antonio, and our team of 1300 employees, we work for and with the people of our district to build a strong and inclusive economy. The Dallas Fed works within the Federal Reserve System and with other public and private sector institutions to foster the safety, soundness and vitality of the United States economy and financial system.

We are one of 12 Reserve Banks that, along with the Board of Governors in Washington, D.C., constitute the nation’s central bank. We are part of the Federal Reserve System, which was established by Congress in 1913. Our mission is to serve the interests of the American public by informing and influencing our nation’s monetary policy, fostering financial stability and delivering quality services to the United States government and the financial institutions in our region. Although established by Congress we are independent of government.

Our responsibilities are wide-ranging. We conduct economic research and gather perspectives from our region to bring to national conversations about monetary policy. We work with government, financial industry and the community to ensure our banking system is safe, accessible and secure. We help maintain a reliable supply of cash and support digital payment. We work with community partners to ensure that all people in our district have opportunities to build a bright economic future. Our success depends on actively connecting with the people and communities we serve.

Location: #LI-Hybrid

The Integrated Technology Services Department:

The Eleventh District’s Integrated Technology Services department provides innovative technology solutions and services to support the Bank's mission, vision, and strategic priorities. We work with our partners in the Eleventh District and across the System to provide essential technology solutions and services needed to support the mission of the Federal Reserve.​​​​​​​ We strive to be an agile and innovative organization that delivers high-value solutions and services including business process automation, digital collaboration tools, application development, and product and program management services. We have expertise in a variety of focus areas from cloud computing and automation to artificial intelligence and machine learning. We measure success by our ability to help customers identify and implement leading edge technology solutions that are the best fit for their strategic needs.

The Role:
 

Overview:

The Federal Reserve Bank of Dallas is seeking an Assistant Vice President to provide executive oversight and strategic leadership over Communications, Adoption and Customer Experience for the Integrated Technology Services department. The ideal candidate is an experienced and passionate business technology executive who is a forward-looking, visionary technology leader, with an innovative, customer-focused mindset capable of helping Federal Reserve businesses achieve their mission through technology transformation. This is a pivotal role that ensures IT is a trusted partner in delivering best-in-class services and exceptional customer experiences. This leadership role will be responsible for overseeing the strategy and execution of communication plans, training programs, and change management initiatives to drive successful product adoption and user engagement across the organization. The experienced leader should be energetic, driven, and take ownership of the assigned areas of responsibility.

The Assistant Vice President reports directly to the Head of Product and will collaborate closely with all executives in Integrated Technology Services to ensure delivery of the organization’s mission, strategic vision and core values.

Key Responsibilities:

• Develop and implement comprehensive strategies for product communication, training and change management to support the successful launch, adoption and utilization of new and existing products.
• Serve as a key advisor to senior leadership on change management and communication strategies.
• Align initiatives with business objectives and product roadmaps to enhance the user experience.
• Lead the creation of clear, compelling communication materials that effectively convey product features, benefits and updates to internal and external stakeholders.
• Design communication campaigns to drive awareness and adoption, ensuring alignment with brand standards and organizational goals.
• Collaborate with cross-functional teams, including marketing, prod