FLEX Senior Manager - Project & Deployments

This is a temporary position.

JOB SUMMARY 

Manages and provide technology deployment services for managed, franchised and above property locations in the US and Canada. Influences various stakeholders across the enterprise to ensure that the needs of the organization are met in the functionality and deployment of initiatives. Models aspects of a project planning framework to ensure the functionality, deployment and support needs are well documented, communicated and met through high-profile initiatives. Accountable for services being created and delivered in accordance with service level agreements, department’s internal criteria and with high customer satisfaction. Facilitates the successful execution of all deployment activities for assigned projects. Liaises with peers with the US/CAN technology team and broader global technology and operations organizations as required. The candidate will have day-to-day responsibility for ensuring all Continental IT activities supporting the Power of M project are executed accurately and on schedule. This role is accountable for preparing hotels for DTT technical readiness, identifying and driving process improvements, and communicating effectively with property-level and project leadership. The position also involves guiding, motivating, and providing oversight to a team of associates responsible for end to end execution of Power of M technical tasks at each property. Occasional travel is required. 

CANDIDATE PROFILE 

Required Experience & Education 

Undergraduate degree or equivalent combination of education, technical training, or work/military experience 7+ years’ experience managing technical and/or technical implementation/deployment projects or property IT support 5+ years’ experience/proficiency with Microsoft Office Suite and applications (Word, PowerPoint, Excel, Outlook, SharePoint, Skype, Visio, Teams) 

Ability to travel occasionally (5-10%) and availability to work outside of traditional business hours to facilitate project events as needed 

Preferred Qualifications and Experience Strong business acumen and understanding of hotel IT operations and processes PMP Certification preferred Experience with agile concepts 

Experience in developing effective business relationships with peers, stakeholders, and other senior leaders 

Experience in managing a project team, including problem identification/resolution, negotiation, and conflict management skills 

Working knowledge of Marriott Information Technology standards 

Experience in change control processes 

Strong organizational, written, and verbal communication and presentation skills 

Budget management experience 

Candidate Attributes: 

Input to strategic planning and thought leadership 

Excellent listening and documentation skills 

Solid organizational and analytical skills for planning, coordinating and monitoring implementations 

Ability to identify and recommend approaches to address risks in a positive manner 

Effective presentation and public speaking skills Negotiate issues resolution with key stakeholders, including senior leaders 

Ability to consistently negotiate a “win-win” outcome 

Ability to work independently with minimal supervision 

CORE WORK ACTIVITIES 

Leadership Represents the stakeholders’ technical and operational interests in the development and design, functionality, deployment and support of initiatives Aligns and partners with project teams and change management forums to contribute to the overall messaging. 

Functions as a key resource in managing change for US & Canada stakeholders 

Communicates and leads change management efforts for stakeholders in support of technology initiatives 

Serves as the liaison across disciplines as needed for successful project deployment and operations. 

Participates in beta and pilot processes, evaluating the product capabilities against functional requirements, operational and technology standards 

Reviews and improves implementation methods to reduce project costs and increase effectiveness without jeopardizing objectives 

Collaborates with designated business, brand and operations representatives to ensure systems are evaluated, and operations are ready to receive new technology and upgrades. 

Validates that New Property Openings team is prepared and well-trained on future deployment needs 

Managing Execution/Building Relationships