Analyst-Information Services

Analyst-Information Services

Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services organization in the role of Analyst-Information Services.

Summary

Configures, installs, maintains, and upgrades hospital information systems, hardware, and software under direct supervision. Administers and maintains security of operating systems. Provides operational support for the organization's information systems, peripheral equipment, and clinical applications. Provides onsite support to the organization's internal users of computer applications and hardware. Performs routine assignments using existing procedures. Experience in pharmacy operations, pharmacy technology, hospital pharmacy environments, or healthcare application support. Understanding of medication management workflows is highly valuable. Experience supporting healthcare applications and customer-facing technical support environments is important. 

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's degree preferred or equivalent experience.
•0-3 years of experience required including pharmacy experiences. 
• Requires knowledge of multi-application environments.
• Prefers experience with databases or clinical systems.

Preferred Technical Skills

• Knowledge of Pyxis medication dispensing systems.
• Experience with Swisslog technologies. 
• Familiarity with pharmacy automation platforms, medication dispensing workflows, ServiceNow ticketing processes, healthcare applications, and application support.
• Pharmacy technician experience is highly desirable because it provides operational understanding of medication management workflows. 

Role Responsibilities 

Connect to Promise - Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.

Communication - Shares thoughts and information in a clear, concise and professional manner, in both oral and written communication formats. Demonstrates active listening and seeks further information to ensure clarity and understanding. Promptly responds to requests for information.

Ethical Practice - Maintains confidentiality as appropriate, earns trust and respect of others, and exhibits behaviors that express the ethical practice of a healthcare organization.

Critical Thinking - Leverages curiosity and insights to explore rationale behind decision-making. Connects pieces of information from various sources to improve problem solving capabilities and recommendations. Recognizes and distinguishes questions, problems, and conflict.

Execution - Addresses problems directly and implements objectives effectively. Produces on time, high-quality work deliverables.

Customer Focus - Identifies customer needs and ensures the effective delivery of high quality and value added solutions, products, and services that meet or exceed customer expectations.

Independent Judgment - Exhibits sound professional judgment and diplomacy in handling unexpected problems and frequent interruptions that require immediate action or attention. Seeks appropriate guidance when determining next steps.

Analysis - Analyzes problems and opportunities as they arise. Takes into account all fact-based information available to provide meaningful suggestions. Asks appropriate follow up questions to try to determine the root cause of the problem.

Indiana University Health is unlike any other healthcare system, and we are looking for team members who share the things that matter m