Sr Business Systems Specialist (Quality Management)

Driven by integrity and united by the people-and-pet bond, we find strong purpose in the work we do and an even greater joy in those we get to work alongside. Together, we harness the expertise of our long-standing tradition of excellence to embrace possibility and continuously push to do what's never been done before in pet care. Discover your purpose and fuel your passions when you bring your love of pets to a team that prides itself on the power of togetherness—We are Proudly Connected. Purely Driven.

Position Summary: 

 

Digital Transformation is at the center of all that we do. With data-driven innovators passionate about making a difference in the lives of pets, we create cutting-edge digital business models that solve complex problems. You’ll be at the forefront of digital advancements as they happen in real time, as well as ensure we remain a leader and innovator in the pet care category. Have a hand in making a lasting impact within our long-standing history.   

 

As a Sr Business Systems Specialist on the Super User Network (SUN) Quality Assurance (QA) team, you'll diagnose and resolve complex business process and application issues within SAP Quality Management (QM), serving as a subject matter expert and key liaison between QA business stakeholders and IT. You'll ensure optimal system performance, provide root cause analysis with recommendations for improvements, and speak on behalf of the business in projects, system implementations, and critical incidents impacting Nestlé Purina.   

 

• Research, troubleshoot, and resolve SAP QM issues across multiple functional areas, performing root cause analysis and providing sustainable solutions  

• Support and manage inspection lot processes, including triggers, status management, test plans, and execution of usage decisions  

• Maintain and troubleshoot material batch structures, including shelf-life calculations, salvage dates, and batch status  

• Evaluate QA processes and assess compliance with Nestlé and Nestlé Purina standards, identifying gaps and driving continuous improvement  

• Leverage working knowledge of SAP technical concepts (including IDOCs, batch jobs, configurations, and data tables) to support issue resolution and system performance  

• Partner with QA, IT, and business teams to drive resolution, communicate updates, and support ongoing QA operational effectiveness  

• Lead and support system implementations and business initiatives, including gap analysis, user acceptance testing, and validation across functional areas  

• Participate in a rotating on-call schedule, supporting critical incidents that impact factory production and ensuring timely escalation, communication, and resolution 

 

Requirements  

• High school diploma or GED equivalent   

• 5+ years of experience working with SAP's Quality Management (QM) module or equivalent enterprise quality management systems, including configuration, troubleshooting, and supporting end users across factory operations  

•  3+ years of experience in factory-related processes such as production scheduling, quality checks, and manufacturing operations   

  

Other  

• Associate's degree from an accredited university is preferred  

• Plant Data Collection experience or equivalent data steward role in a factory/plant setting is preferred  

• Experience working with SAP QM or quality management processes in the food, manufacturing, or other regulated industry environments is preferred 

• Knowledge of inspection lot triggers and quality check processes (process orders, manufacturing, shipping) is preferred   

 

Don’t meet all the qualifications listed under “other”? These are preferred, but not required. When you apply for a role with Nestlé Purina, we ensure that individual confidentiality is held to the highest regard. We are intentional about creating an inclusive workplace for everyone. We consider our associates our most valuable assets. Please apply for full consideration.

 

The approximate yearly pay range for this position is $80,000 - $120,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with Company match, healthcare coverage a