Regional Operations Manager

Regional Operations Manager | Ripple Fiber

We are seeking a Regional Operations Manager to join our growing team. 

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

Regional Operations Managers lead installation performance across multiple markets. They oversee field supervisors, technicians, and contractors responsible for connecting homes and businesses to the network. These leaders ensure installs are completed on time, safely, and within budget. In contractor-heavy markets, they manage vendor performance, SLAs, and escalations. In markets with internal staff, they handle hiring, deployment, and daily coordination. They are accountable for installation timelines, service quality, and operational cost performance across their region.

Responsibilities: 

• Lead and oversee installation operations across assigned markets, ensuring quality, timeliness, and cost targets are met.
• Manage regional field supervisors and coordinators; provide coaching, support, and performance oversight.
• Monitor daily and weekly installation volumes, completions, and backlog metrics; take corrective actions when targets slip.
• Own regional resource planning: staffing, scheduling, routing, and deployment of installation crews.
• In contractor-based markets, manage vendor relationships, scorecards, SLAs, and escalations to ensure adherence to standards.
• In internally staffed markets, lead hiring, onboarding, training, and ongoing performance management of field personnel.
• Track regional operational KPIs (installs per tech per day, completion rate, repeat visit rate, customer satisfaction, truck rolls, OPEX).
• Partner with Operations Program Management to align on SLAs, SOPs, process updates, and reporting standards.
• Drive execution consistency across markets through standardization of procedures, materials, and tools.
• Conduct regular market visits and ride-alongs to audit field quality, safety, and customer interaction standards.
• Coordinate with Supply Chain for material forecasting and logistics to prevent job delays.
• Manage regional budgets, time utilization, and cost performance.
• Lead regional escalations, ensuring timely resolution and root-cause follow-up.
• Work closely with leadership to forecast installation demand, assess capacity, and scale teams appropriately.
• Foster a strong culture of safety, accountability, and continuous improvement in every market. 

Qualifications:  

• Bachelor’s degree or equivalent experience in Business, Operations, or Telecommunications.
• 5+ years of experience leading installation or field service teams (telecom, utilities, or broadband preferred).
• Proven ability to manage large teams across multiple locations.
• Experience managing third-party vendors and enforcing SLAs and performance scorecards.
• Strong operational mindset with the ability to interpret KPIs and act on trends quickly.
• Excellent leadership and communication skills; capable of motivating distributed teams.
• Ability to manage budgets, schedules, and cost performance.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency with workforce management systems, reporting tools, and installation tracking platforms.
• Willingness to travel throughout assigned region.

Skills Required: 

• Experience in FTTH