Automotive Customer Service Advisor

Are you looking to join a trusted brand that provides growth and stability? Berlin City Auto Group seeks a customer-focused, results-oriented Automotive Express Service Advisor to join our successful and passionate team in Portland, Maine!

What We Offer:

• A competitive pay plan and a defined career path. Starting pay is $20.00 per hour, with an opportunity to earn commission and an annual income of up to $55,000
• Flexible schedule with paid time off that accrues from day one of employment
• Recognition programs & awards are part of the culture that rewards excellence and high performance
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(k) with employer contribution!
• Health and Wellness membership reimbursement up to $75.00 per month 
• Employee discounts
• Fun team atmosphere

Position Overview:

 

An Express Service Advisor focuses on providing prompt, efficient service to customers with quicker, simpler needs. They handle tasks like oil changes, tire rotations, and routine maintenance, ensuring a positive and timely experience for the customer. They also communicate with technicians and parts departments to coordinate repairs and keep customers informed. This position is an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face-to-face, you'll be responsible for ensuring every customer has a positive, lasting experience with Berlin City Auto Group.   

 

Who You Are:

• You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience
• You are a team player, and when under pressure, you maintain a positive attitude with customers, peers, and management
• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• You can work in a fast-paced environment
• You value continual training & professional development
• You have a proven ability to set and achieve targeted goals

What You'll Do: 

• Welcome customers, seek to understand their needs, and explain service options clearly with a consultative approach
• Determining Service needs based on customer requests, vehicle inspections, and available information
• Present service options, exceeding customer expectations, and achieving customer satisfaction goals
• Prepare accurate repair orders, including cost estimates and timelines, and ensure timely completion of work
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when the vehicle's work will be completed
• Keep customers informed about their vehicle's status, address concerns, and ensure a positive customer experience.
• Handle telephone inquiries regarding work in process, appointments, and return phone messages promptly

Additional Requirements:

• At least 18 years of age
• Authorized to work in the United States
• Possess a valid driver's license and have a favorable motor vehicle record
• Ability to pass a pre-employment background check

Who We Are:

Berlin City Auto Group is a family of dealerships throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

Listen to what our team has to say about working in Service at Berlin City Auto Group

 

To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/