Commercial Solutions Manager

See yourself at Twilio

Join the team as our next Commercial Solutions Manager on Twilio’s Segment Finance & Operations team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to support our Sales and Finance Partners. This is an exciting role for a curious, action-oriented individual who lives the Twilio Magic to gain and expand their broad spectrum of cross functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. This role will serve as a leader in the organization and will work to enforce and define the process shaping the Segment Sales selling motion, appropriately structuring deals to be a ‘Win-Win’ for both the customers and Twilio!  You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.  

Responsibilities

In this role, you’ll:

• Collaborate with and establish solid trusted working relationships with other sales supporting teams, including: Product Management, Commercial Legal, Billing Operations, Order Management, and Finance, with the ability to influence policy, process and tooling automation requirements.
• Build and maintain trusted working relationships with aligned Sales leaders in the Segment Sales team. Relationships should be structured with consistent mechanisms for deal prioritization and review, in order to ‘own’ the total deal flow under aligned leaders.
• Provide end-to-end quote to signature support for strategic deals, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure.  
• Act as a trusted advisor during the sales cycle by managing complex contracts and sharing subject matter expertise on our standard terms of service, pricing, and commercial terms in order to coach our sales teams towards offers with acceptable terms to both Twilio and our customer.
• Enforce the corporate approval framework and associated policies. Collaborate with sales and manage escalations for policy exceptions and/or bespoke terms for strategic customers.
• Serve as advisor to Analysts on custom order form creation, deal strategy, and deal escalation.
• Lead ad-hoc analysis or strategic projects to identify and solve for pain points in our selling motion. Contribute to new and update existing contract processes and training materials for the Sales and GTM Operations Teams in order to build a robust and effective sales team.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A Bachelor’s or Associate’s Degree plus minimum 5 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 7 years relevant experience is required.
• Demonstrated ability to manage or delegate all types of commercial customization needed to execute deals with strategic customers. 
• A willingness to work closely with AEs throughout their sales cycle, provide exceptional customer service, and enable the best sale possible for Twilio.
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.
• Excellent verbal and writing skills and the ability to comprehend complex written concepts, as well as the ability to communicate these concepts to others.
• High integrity character that aligns with the Twi