Senior Salesforce Administrator

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Reporting to the Senior Enterprise Application Support Manager, the Senior Salesforce Administrator will collaborate closely with functional leaders, organizational units and subject matter experts to support, configure, maintain and improve Toast’s CRM platform in support of daily operations and strategic initiatives. The role will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Toast’s investment in the Force.com platform. The successful Senior Salesforce Administrator will have a record of success in executing on the daily configuration, support, maintenance and overall adoption of Salesforce.

 

About this roll* (Responsibilities) 

• Work with an agile Support and SCRUM teams of Salesforce administrators and architects on the delivery of continuous improvement and strategic project initiatives for Toast’s internal teams in Customer Success, Go to Market, General & Administrative or Product Research & Develepment. Follow and enforce the standards and best practices of the Business Systems SDLC.
• Perform org customization of fields, page layouts, custom tabs, objects, and applications. Develop SOQL queries for reporting, analytics, and data presentation
• Collaborate with Solutions Architects and integration team on the development of custom Apex and VisualForce classes, components, and pages. 
• Maintain overall Salesforce system configuration in development, QA, UAT and production environments
• Mentor and lead daily administrative activities of junior administrators on the team in order to define and contribute to the design of new/existing applications and interfaces. Provides business solutions analysis. Performs complex problem-solving.
• Responsible for issues and requests prioritization and solution risk analysis. Perform root cause analysis on issues and resolve prioritized defects. Perform peer reviews of changes to the Salesforce org.
• Assist in training of new users and nurture the adoption of Salesforce and other assigned application support skills across the organization.

 

Do you have the right ingredients*? (Requirements)

• 3+ years Salesforce.com administration experience required with emphasis on experience working with SOQL queries, Apex, and VisualForce
• Salesforce Administrator (ADM201, ADM211), Salesforce Advanced Administrator (ADM301), App Builder, Platform Developer I, Sales Service Cloud Consultant, Service Cloud Consultant certified
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate laterally and upwards with excellent organizational, time management, superior oral and written communication skills
• Proven ability to design and implement new processes and facilitate user adoption. Confident in manipulating large amounts of data while understanding related object/field functions
• Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions. Creative and analytical thinker with strong problem-solving skills
• Bachelor’s degree in Computer Science or equivalent experience

 

Special Sauce: (non-essential skills, nice to have) 

• Masters in Computer Science
• 2+ years working on an Agile SCRUM or Swarm team
• Salesforce Certified Java Developer I
• Salesforce Certified Platform Developer II

Our Spread of Total Rewards

• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs 
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Mental Health Benefits
• Subsidized backup childcare

*Bread puns encouraged but not required

 

#LI-REMOTE 

#LI-CD

 

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.Pay Range$96,000—$154,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

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