Director, Patient Access (H)

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The University of Miami UHealth/SoLé Mia opening June 2025, will bring high-quality academic medicine to Noth Miami, Aventura and surrounding communities.

Our expert team of physicians and staff will represent a wide range of specialties, including NCI–designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number-one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth’s nationally ranked neurology and neurosurgery programs.

UHealth/SoLé Mia has an exciting opportunity for a full time Director, Patient Access with a hire date of December, 2024.   Be part of the UHealth Difference.

CORE JOB FUNCTIONS                                                                                                          

• Hires, supervises, mentors, trains, disciplines, and discharges the Patient Access and Front End Revenue Cycle staff.
• Prepares department performance reports and develops short and long-term strategies for improvement.
• Develops, monitors, and ensures compliance with departmental budget.
• Attends and actively participates in meetings with upper management to identify any system issues and generate solutions.
• Maintains current knowledge of applicable statutory, regulatory, and administrative requirements.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions

• Responsible for efficient, effective, and smooth administrative operation of the facility. 
•  Develops of short and long term strategic operational plans that align with UCare Departmental goals. Monitors on a monthly basis and develops and implements action plans as needed. 
• Creates and maintains monthly budgets; and provides variance analyses on both positive and negative variances. 
• Responsible for leading the Patient Access and Front-End Revenue Cycle staff including performance appraisals and disciplinary action. 
• Responsible for the development of new policies and procedures to ensure the smooth operation and provide excellent patient care. 
• Routinely evaluate current policies to continually improve operations and maintain compliance with JCAHO and other regulatory entities. Ensures that all established policies and procedures are implemented and adhered to. 
• Meets on a regular basis with the Medical Director, Hospital Administrator, Senior Clinical Administrators & Executive Director of Patient Business Services to review and resolve clinic issues. 
• Develop and Maintain relationships with the Clinical Administrators, Faculty, and support staff to coordinate and facilitate patient care and resolve problems that arise. 
• Work with the Director of Health Information Management (HIM) to ensure that all facets of Medical Records processes are compliant with Medicare and the University of Miami’s Office of Compliance for appropriate documentation and billing protocol by physicians and technicians. 
• Responsible for arranging system(s) and application training of all relevant personnel regarding appointment scheduling, registration, open referrals, time of service payment posting, insurance verification, and any other relevant applications ensuring that compliance and audit guidelines are followed to mirror Hospital process. 
• Ensures that physicians and staff members are continually updated regarding changes in coding, documentation and billing requirements for Medicare, the Office of Compliance, and Third-Party Payors. 
• Obtains monthly performance data for all the facilities for the VCA and other senior leaders. 
• Develops and maintains statistical reporting systems that accurately represent the performance of areas of responsibility. 
• Work closely with IT to ensure all system upgrades and current system issues are reviewed and properly identified to meet business operations. 
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