Director Emergency Preparedness Response & Resilience - Emergency Preparedness FEU - Akron FirstEnergy Headquarters

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. 

This is a full-time, on-site position located in either Holmdel, NJ; Morristown, NJ or Akron, OH.

Job Title: Director, Emergency Preparedness 

Reports To: Vice President, Operational Excellence 

The Director, Emergency Preparedness is responsible for leading FirstEnergy’s emergency preparedness, response, and mitigation programs. This role ensures the organization adequately prepares for and appropriately recovers from severe weather events, natural disasters, and other emergencies by integrating real-time meteorology, data science, situational awareness, fire science, advanced technology, and operational intelligence practices.

The Director serves as the strategic leader for emergency planning and response and provides oversight, consultation, and guidance to operating companies to ensure a cohesive and consistent approach to emergency preparedness and responding to major restoration events. The position coordinates closely with operations, executive leadership, regulators, emergency management agencies, and external partners to protect employees, customers, and critical infrastructure.

Responsibilities:

Emergency Preparedness & Response Leadership

• Lead the development, execution, and continuous improvement of Emergency Operations Plans (EOPs).
• Direct preparedness and response activities for major system emergencies, including severe storms, wildfires, heat events, winter weather, and infrastructure failures.
• Oversee incident command activation and ensure compliance with Incident Command System (ICS) and National Incident Management System (NIMS) principles.
• Lead after‑action reviews and ensure corrective actions are identified, implemented, and tracked.
• Drive organizational change initiatives that embed preparedness, resilience, and continuous improvement into electric operations culture.

Situational Awareness, Weather Intelligence & Operational Decision Support

• Oversee the use of real-time and forecast meteorological data to anticipate electric system impacts and restoration challenges.
• Translate complex weather and operational intelligence into actionable guidance for electric operations leaders and executive leadership.
• Establish and maintain enterprise situational awareness capabilities integrating weather intelligence, outage management systems, crew status, and electric system conditions.
• Ensure accurate, timely, and consistent information flow during emergency events.

Analytics, Predictive Modeling & Performance Management

• Apply data science and predictive analytics to improve outage forecasting, crew staging, damage assessment, and restoration prioritization.
• Establish and track key performance indicators (KPIs) for preparedness, response, restoration, and resilience.
• Lead performance reporting, trend analysis, and executive-level reporting related to emergency preparedness and response.
• Develop executive dashboards, status reports, and briefings to support real-time operational and strategic decision-making. 

Technology Strategy & Systems Oversight