Job Description Summary

Senior Solutions Architect, Platform Solutions & Services

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Summary:

Lead the management and implementation of system platforms used by BD’s technical and field service associates. Architect, design, implement and maintain system platforms that enable the technical and field service operations. Ensure seamless integration and adoption of the right technologies to support business goals of the technical and field service organization.

Job Responsibilities: (Primary Duties, Roles, and/or Authorities)

• System platform selection and implementation: lead the selection and implementation of system platforms that meet the evolving needs of BD’s global technical and field service organization.

• Architecture planning and design: develop and maintain architecture plans and roadmaps for technical and field service capabilities and the technology platforms that enable these capabilities, including development of high-level designs, technical roadmaps and implementation strategies that ensure seamless integration with the larger system landscape and required data sources.

• System integration and interoperability: ensure that technical and field service technology platforms are integrated with other critical systems, such as CRM, ERP and Quality platforms.

• System configuration and customization: work closely with stakeholders to configure and customize technical and field service technology platforms to meet the specific needs of the business, ensuring data accuracy, security, compliance and performance.

• System maintenance and support: lead IT support teams to maintain and support technical and field service technology platforms, ensuring timely resolution of issues and minimizing negative business impact.

• Business requirements gathering and analysis: work closely with stakeholders to gather and analyze business requirements for the technical and field service function, identifying areas for improvement and opportunities to increase efficiency and productivity.

Education and Experience:

• Education: Bachelor’s degree in computer science, Information Technology, or related field. Master’s degree preferred.

• Experience: 8+ years of experience in IT solution architecture, of which 2+ years in a leadership role preferred.

Knowledge and Skills:

• Technical skills:

  • Deep technical and functional knowledge and understanding of system platforms that enable technical and field service business operations

  • Broad understanding of CRM, ERP and other critical technology platforms that form the backbone of BD’s business operations

  • Proven experience and deep understanding of system integration

• Soft skills:

  • Excellent communication and collaboration skills

  • Strong business acumen and understanding of industry trends

  • Proven problem-solving and analytical skills

  • Ability to lead and motivate teams

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered purs