Customer Support Specialist

About PushPress

PushPress is the AI-powered gym management platform built for boutique fitness.

We are transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. Trusted by more than 5,000 gyms and 500,000 members, PushPress processes ~$1B annually.

We're a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, and we're going all-in on AI. Our AI Assistant, AI Member Intel, and AI-powered reporting tools are already changing how gym owners and coaches operate. We believe AI should make the human side of fitness better, not replace it.

By embedding intelligence directly into the product, we enable boutique fitness owners to make faster decisions, unlock new revenue streams, and collaborate across a connected network. As more gyms join the platform, data compounds, intelligence strengthens, and the value of the ecosystem increases for every owner

We are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs. If you are ready to help reshape an industry, let's talk!

The Role
We're looking for a Customer Support Specialist to be the first line of the PushPress customer experience.
You are the person gym owners reach when something breaks, something is confusing, or something isn't working the way they expected. The job is straightforward to describe and hard to do well: respond fast, solve accurately, and leave every interaction better than you found it.
This role sits inside the Core support queue in Intercom. You'll triage conversations, resolve what you can, escalate cleanly what you can't, and stay current on product changes so your answers reflect what's actually true today.

We're prioritizing applicants in Pacific Time (no WA, CA, NY, or international).