Patient Care Coordinator

About Clarity Clinic, PLLC

Clarity Clinic is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff of Psychiatrists, Advanced Practice Providers and Psychotherapists offer the latest medication, psychological assessment, and therapy treatment as we help guide our patients toward mental wellness and a balanced personal and professional lifestyle. Our team offers a broad range of specialties, services, and orientations to support and help all people regardless of their place in life. This multidisciplinary approach allows us to provide holistic care in psychiatry, psychotherapy and much more.

We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team. As the first point of contact for patients, the PCC plays a vital role in ensuring a seamless and positive experience through every stage of care. This full-time, onsite-only position blends administrative healthcare operations with high-touch, empathetic service. 

In this role, you will: 

Work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.

Schedules: Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below).  

Shift I: 7:30am - 4:00pm 

Shift II: 8:00am - 4:30pm or 9:00am - 5:30pm

Shift III: 12:00pm - 8:30pm

Saturday: 7:45am - 5:00pm (rotating)  

Key Responsibilities: 

Patient Communication & Support

• Provide exceptional customer service via phone, email, SMS, and patient portal
• Serve as the welcoming, professional first point of contact for new and returning patients
• Address inquiries, appointment scheduling, medication requests, and care coordination
• Assist with patient emergencies or admissions in a calm, supportive manner

Electronic Medical Records (EMR) & Patient Management

• Accurately maintain and update patient records
• Support communication of provider messages, appointment reminders, and follow-ups
• Generate and review reports to ensure smooth, efficient patient care

Medication Coordination

• Facilitate medication refill requests and coordinate with pharmacies and providers
• Support patients with clear communication regarding medication policies and timelines

Insurance Navigation & Billing

• Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
• Verify insurance coverage and collect payments professionally and compassionately
• Ensure accurate billing and reconcile daily payment batches

Clinical Operations

• Greet, check in, and check out patients in a friendly and timely manner
• Support provider scheduling and maximize appointment slot utilization
• Assist with clinic operations and leadership initiatives as needed

Qualifications

• Associate’s degree or five years of related experience in lieu of a degree
• Minimum of 1 year experience in a healthcare or customer service role
• Strong communication skills with a warm, empathetic approach to patient care
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to work across multiple locations if needed
• Proficiency in healthcare technology and EMR systems

Perks & Benefits: 

• Compensation: $23.00-$25.00 per hour (Full-time)
• Full comprehensive benefits package including health, dental, vision, EAP services and more
• Monthly Wellness Services Reimbursement
• 401k match up to 4%
• Opportunities for growth and professional development<