Account Executive, Higher Education

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Job Overview
As an Account Executive, Higher Education, you will be responsible for supporting the growth and retention of higher education accounts. Your primary duties include selling to these accounts, renewing contracts, increasing customer satisfaction, and driving revenue growth. Your performance will be evaluated based on your ability to meet sales expectations and maintain high job performance through various business-building metrics. You will consistently align your work with T-Mobile's core values.

In this role, you will harness your skills in customer focus, change and innovation, critical thinking, relationship building, influencing, results orientation, and prospecting to meet or exceed sales targets. You will be responsible for generating new sales opportunities and leading existing customer accounts.

Job Responsibilities:

• New Sales: Use contact lists to call leads and generate sales opportunities. Meet/exceed monthly sales, renewal, and churn target goals based on targeted metrics. Meet/exceed all departmental goals and business objectives. Welcome customers to T-Mobile, review service agreements, answer questions, and probe for additional business. Sustain monthly call goals as expectations instruct.
• Account Management: Establish and cultivate customer relationships to drive sales and increase the customer base. Complete customer account maintenance resulting from account reviews. Provide account analysis to resolve upsell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.
• Training: Successfully complete continuous training to maintain knowledge of products, services, and sales approaches. Use automated knowledge systems and training tools to deliver outstanding service to meet T-Mobile’s efficiency and quality standards.
• Integrity: Demonstrate positive and collaborative behavior with customers and coworkers in team meetings and other internal meetings. Demonstrate personal leadership in consistently maintaining high standards for ethical and professional conduct.

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 3+ years selling in the Education industry. Preferred
• 3+ years extensive customer service experience. Preferred
• 3+ years business markets sales experience. Required
• 3+ years wireless industry sales experience. Preferred
• 3+ years telesales or technical sales experience. Preferred

Knowledge, Skills and Abilities:

• Account Management Effectively handle customer accounts to ensure satisfaction and retention. (Required)
• Prospecting & Selling Consistent track record of delivering tailored solutions that meet specific client needs, ensuring high customer satisfaction and fostering long-term relationships. (Required)
• Attention To Detail Maintain accuracy and thoroughness in all tasks to ensure high-quality outcomes. (Required)
• Communication Strong verbal and written communication skills are essential for customer interactions, presenting solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)
• Presentations Ability to compose and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required)
• Problem Solving and Analysis Analyze and resolve sophisticated issues efficiently by interpreting data to identify trends and advise decision-making. (Required)
• Building Relationships Develop and maintain positive relationships with clients and partners. (Required)
• Negotiation Skillfully negotiate terms and agreements to achieve favorable outcomes. (Required)
• Customer Service Provide exceptional service to build and maintain customer relationships. (Preferred)
• Technical and Inside Sale Experience in selling technical products and services, especially solutions, through phone and other communication channels. (Preferred)
• CRM and Microsoft Office Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)