Operations Analyst, Business Process Improvement and VOS

Job Summary

As Operations Analyst, Business Process Improvement and VOS, you will have a critical role in working with the business to identify opportunities to further improve the end-to-end Opportunity-to-Cash (O2C) and Procure-to-Pay (P2P) processes within the Americas region. Additionally, you will be responsible for analyzing and optimizing our business processes, workflows, and operations to improve efficiency, productivity, and performance. 

In this role you will need a process improvement mindset, ability to listen and address specific problems, articulate solutions, and coordinate different projects.  The ability to influence others and obtain business buy-in are critical to being successful in this role.  Additionally, this role will be responsible for utilizing data analysis tools and software and managing change carefully following a structured governance model. 

Responsibilities:

• Utilize VOS governance and framework to plan, facilitate, and manage business process improvement initiatives.
• Identify and recommend improvement towards more automated processes.
• Plans, facilitates, and manages business process improvement initiatives using agile methodologies.
• Prepare flowcharts and other related reporting packages to track both project deliverables/timelines and key issues.
• Drive effective partnership with the IT organization as a key stakeholder to drive critical process improvements and system/tool implementations.
• Liaise with local Learning & Development teams to facilitate learning, process improvement/validation and logistical coordination.
• Provide expert support, analysis, and research into complex problems and processes relating to O2C and P2P processes.
• Maintain a strong focus on execution of delivery of short-term results while moving toward the long-term vision.
• Nurture a culture of continuous improvement, best practice sharing and process standardization and align with other Regions where possible.
• Identify opportunities to streamline processes, automate tasks, and improve workflows to increase efficiency and reduce costs.
• Assist in the implementation of process improvements, system enhancements, and operational changes.
• Demonstrate Vertiv behaviors: (1) own it, (2) act with urgency, (3) foster a customer-first mindset, (4) think big and execute, (5) lead by example, (6) drive continuous improvement, and (7) learn and seek out development.

Requirements:

• Bachelor’s Degree in Business Administration, Operations Management, or a related discipline.
• 1-3 years of experience as an Operations Analyst, Business Analyst, or similar role.  Worked in an international and culturally diverse organization.
• Strong written and verbal communication skills in English; other languages are a plus.
• Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
• The ability to analyze data, make informed decisions, and solve complex problems.
• Good attention to details.
• Proficient in Microsoft Office Suite (experience in Power BI preferred).
• Proficient in data analysis tools and software, such as SQL, and/or business intelligence platforms.
• Project management experience and familiarity with Agile process improvement methodology is a plus.
• Ability to work collaboratively with others and contribute to a positive team dynamic.
• Proven ability to influence others.
• Can adapt to change and navigate uncertainty.
• Ability to effectively manage time and resources against agreed deadlines for activities.
• Excellent organizational skills and the ability to work on multiple projects.
• Demonstrated ethical decision-making and integrity.
• The ability to build and maintain professional relationships with clients, colleagues, and other industry professionals.
   

 

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

•  Customer Focus

•  Operational Excellence

•  High-Performance Culture

•  Innovation

•  Financial Strength

OUR BEHAVIORS

•  Own It

•  Act With Urgency

•  Foster a Customer-First Mindset

•  Think Big and Execute

•  Lead by Example

•  Drive Continuous Improvement

•  Learn and Seek Out Development

 

About Vertiv

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