Manager, Digital Product Strategy

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requisition Job Description

We have an outstanding opportunity for a highly driven and organized leader to join our Healthspire Payor Solutions Product team focusing on Cardiometabolic products.

About CVS Healthspire:

The CVS Health Healthspire Payor Solutions organization designs, delivers, and operates a configurable collection of products, programs, and tools that complement the benefit plans of our enterprise employer and health plan customers. Our care delivery and care management solutions target population health outcomes that require risk mitigation, intervention, and ongoing chronic care management.  We use technology-enabled population identification based on multisource data integration – medical claims, pharmacy claims, lab data and patient inputs– for applying evidence-based opportunities and an omnichannel, next best action approach. Advanced analytics drive higher engagement and better care delivery through a comprehensive machine learning platform and our one-on-one patient connections. Our solutions deliver a highly engaging digital and virtual care experience for patients helping them improve their health outcomes.

We are seeking strategic Manager, Digital Product Strategy, Cardiometabolic Solutions to join our Product team to shape the future of the digital solutions supporting our cross-portfolio condition management programs. As a Manager, you will be responsible for supporting the design and delivery of the strategic evolution of the digital solutions that support patient care programs in the cardiometabolic space. You will collaborate with stakeholders across Clinical Operations, Medical Affairs, Legal, Data Science, and others in support of scaling and evolving clinician and patient-facing products leveraged across our cardiometabolic portfolio. You will work with data to understand how product engagement is performing and design enhancements that drive strong clinical outcomes, program engagement, and improve patient experience.  In this role you will be responsible for unpacking complex opportunities, quantifying and prioritizing them, and working with groups of diverse stakeholders to deliver on your objectives.

Key Responsibilities:

1. Product Strategy and Vision

• Define and drive components of the product vision and roadmap for our mobile and web digital experiences to deliver a best-in-class product experience.
• Identify emerging trends in the digital health technology landscape and translate them into prioritized design initiatives to drive increased engagement and health outcomes in chronic condition care.

2. Stakeholder Collaboration

• Partner with engineering, marketing, data science, clinical, and regulatory teams to deliver impactful solutions.
• Act as a liaison between stakeholders and the product team, ensuring alignment and effective communication.

3. Product Lifecycle Management

• Own the end-to-end product development process, from ideation and design to launch and optimization.
  • Define business requirements and convey business objectives to technical teams.
  • Validate user stories with business stakeholders and establish acceptance criteria for testing.
• Ensure all digital solutions comply with healthcare and enterprise regulations and meet high usability standards.

4. Customer Focus

• Advocate for patients, providers, and healthcare partners by deeply understanding their needs and pain points.
• Leverage user research, feedback, and data analytics to drive product decisions and improvements.
• Manage the execution of the digital experience, identifying potential improvements to the user experience.

5. Metrics and Performance

• Establish a robust measurement plan for digital engagement and uptake, feature usage, and health outcomes improvement for users to inform the strategic roadmap.
• Continuously analyze performance metrics to iterate and improve digital solutions.
   

How to Be Successful in This Role
• Empathy and Advocacy: Champion user-centered design while balancing technical feasibility and business needs.
• Collaboration: Build strong relationships across functions to drive seamless execution of the product roadmap.
• Data-Driven Deci