Hospital Guest Services Attendant - Phoenix, AZ

• Job Title: Hospital Valet Attendant 
   
• Department: Valet Parking Operations
• Reports directly to: Guest Service Coordinator (GSC)
• Schedule: Full Time / Part-Time
• Status: Non-Exempt
• Compensation: $7.50 - $12.50 per hour plus tips 

(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary:
The Hospital Valet Attendant provides courteous, efficient, and safe valet parking services for patients, visitors, and hospital staff. This role ensures a seamless arrival and departure experience while maintaining a professional and compassionate demeanor in a fast-paced healthcare environment. The ideal candidate excels in customer service, vehicle handling, and teamwork while prioritizing safety and efficiency.

Primary Objective:
The primary objective of the Hospital Valet Attendant is to provide courteous and efficient valet services while ensuring the safety and security of all vehicles. This includes greeting guests warmly, assisting with vehicle drop-off and retrieval, maintaining traffic flow, and handling guest inquiries professionally. The Valet Attendant is expected to operate vehicles carefully, follow company policies, and contribute to a seamless and high-quality parking experience.

Duties and Responsibilities:

Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.

Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.

Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.

Housekeeping: Keep valet areas clean, organized, and presentable always.

Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. They balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.

Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.

Additional Responsibilities: Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

Knowledge, Skills, and Abilities:

Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: High school diploma or general education degree (GED); Customer service/administrative experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.

Certificates and Licenses: A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Hospitality, Customer Service and Communication: Provide exceptional guest service through