Public Benefits Specialist, Entry

Initial Posting Date:

01/26/2026

Application Deadline:

02/02/2026

Agency:

Department of Human Services

Salary Range:

$3,705 - $4,833

Position Type:

Employee

Position Title:

Public Benefits Specialist, Entry

Job Description:

Note: This position will receive a 2.5% Cost-of-Living Adjustment (COLA), which is not reflected in the salary listed in this posting. The increase will be effective February 1, 2026, and will be reflected in paychecks beginning March 1, 2026.

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Looking for meaningful work with real impact?  We welcome you to bring your customer service knowledge and experience and step into this role where your skills can shine!

Summary of Duties

As a Public Benefits Specialist, Entry you will:

• Greet and assist Oregonians through a trauma-informed lens. 
• This position will contribute to the welcoming environment as families interact with the department.  In supporting the day-to-day operations of the office, virtually through the online application portal or telephone communication. 
• Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources. 
• Complete all administrative duties to include but not limited too; Data entry, maintaining electronic filing, coordinate meeting rooms, and manage incoming mail in person and electronically. 
• Work within a team that collaboratively rotates tasks to support the business needs of the office. 

Minimum Qualifications

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);

OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;

OR

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience clearly communicating program rules, procedures, and eligibility requirements to diverse audiences while demonstrating active listening skills. 
• Experience handling confidential a