Spanish Bilingual Client Success Specialist (ZR_23121_JOB)

This is a remote position.

Schedule:

• Monday to Thursday: 8:00 a.m. – 5:00 p.m. Pacific Time (San Diego, CA) Includes a 30-minute unpaid lunch break and two 15-minute paid breaks
  
• Friday: 8:00 a.m. – 3:00 p.m. Pacific Time (San Diego, CA)Includes a 60-minute unpaid lunch break and one 15-minute paid break
  
• Paid Hours per Week: 40 hours
  

Role Overview
Are you passionate about delivering exceptional customer service? Do you thrive in a client-facing role where you can build strong relationships and provide empathetic support? If so, we want you on our team!

As a Client Support Representative, you will be the primary point of contact for our clients, guiding them through their journey, addressing their needs with care, and ensuring they have a seamless experience. This role requires excellent communication skills, strong multitasking abilities, and a commitment to outstanding service.

Key Responsibilities

• Client-Facing Role – Build and maintain strong client relationships through exceptional customer service.
  
• Conduct Welcome and Intro Calls to set clear expectations and ensure a smooth onboarding process.
  
• Provide timely and informative updates to clients throughout their program.
  
• Assess client needs and offer accurate, empathetic, and helpful support.
  
• Efficiently handle a high volume of inbound and outbound calls, emails, texts, and voicemails.
  
• Follow up on scheduled appointments to ensure clients stay engaged and on track.
  
• Collaborate with team members to meet performance goals and targets.
  
• Accurately document all interactions in the CRM system.
  
• Consistently meet or exceed personal and team performance targets.
  

What We’re Looking For:

• Excellent verbal and written communication skills – articulate, professional, and clear.
  
• Strong active listening abilities – understand client concerns and respond effectively.
  
• Basic math proficiency – for handling simple calculations when needed.
  
• Exceptional time management and multitasking skills – prioritize tasks efficiently.
  
• Ability to work independently and as part of a team – self-motivated and collaborative.
  
• Empathy and a customer-focused attitude – ensuring a positive and supportive client experience.
  

Technical Requirements (Laptop or Desktop):

• Windows 10 or later: Minimum Intel i5 (6th Gen) / AMD Ryzen 5
  
• Recommended: 16GB RAM (minimum 8GB)
  
• Two monitors (or a second monitor attached to a laptop)
  
• PC camera for video calls
  
• Wired PC headset for secure communication
  

Perks of Being an Independent Contractor:

• Paid holidays, 2 weeks of vacation, and 5 sick days (after 90-day probation)
  
• 100% remote – work from the comfort of your home
  
• Immediate hiring – start your journey with us now
  
• Steady, long-term freelance opportunity