Regional Manager, Facilities

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Overview:    The Regional FM is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators.  Additionally, the expected levels of service delivery must be achieved at the optimal cost, minimally within the prescribed budget for each facility. The Regional FM is part of a National Operations Team that provides services to the client in the US and reports directly to the Work Dynamics Account Director.

Supervises: FMs and FCs

Main Roles and Responsibilities:

• Oversee the environmental and safety program for the sites and foster a “Safety First” culture within the JLL and supplier teams
• Sets overall vision and leadership for the operations team across respective region of sites
• Establish and execute strategic direction for operations & maintenance team in alignment with client goals.  Ensure all Client and JLL safety procedures are followed. Develop training programs to increase team technical capabilities.
• Coordinate the operational aspects of the properties in a manner which protects, maintains, and improves the value of the client's assets
• Monitor and review preventive maintenance programs.
• Utilize data to develop trends and insights that will drive continuous improvement in the site performance
• Manage third-party contractors/vendors engaged in operating and maintaining properties
• Team with Sourcing Manager to bid and contract for scheduled and operational maintenance and project services
• Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
• Maintain site performance indicators
• Lead/assist in site incident investigation, utilize structure problem solving to identify root cause of failures

Client Relationship Management

• Develop and maintain positive relationship with Client and Operations team by providing a seamless interface to client; must have superior leadership skills, sense of urgency, bias for action, attention to detail and creativity
• Primary interface with client representatives.  Collaborate to determine client expectations.  Ensures delivery of committed services and overall satisfaction with JLL performance. 
• Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.

Employee Management

• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Work with Account Director to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
• Foster a collaborative teamwork environment.  Promote energy and enthusiasm.  Maximize productivity.  Motivate employees with recognition and career growth opportunities.
• Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.
• Complete all performance reviews, both mid-year and year-end, on a timely basis.  Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans.  Work with HR to ensure proper performance management steps are taken.
• Work with the Account Director to source employee career growth and development opportunities within or outside of the account.  Understand employee career growth aspirations to enable matching of firm needs with employee abilities.

Financial Management

• Develop and maintain operating budgets for all sites, meeting targets as defined in SLAs. Provide written variance analysis and forecast to client
• Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
• Work with finance and accounting profe