Analyst, Operations and Implementation ( Customer Onboarding Specialist)

Position Summary...

What you'll do...

About our Team:

The Local Finds team is bringing local pick-up and delivery to the Walmart Platform. As a fast-growing B2B team, we are looking for a new hire on our Onboarding team. This will require interfacing with our Sellers and becoming a product expert.

The Analyst, Operations and Implementation will:

• Demonstrate up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Model compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
• Support the planning and execution of projects and programs by utilizing operations expertise for the development, execution, and improvement of project and program initiatives; developing project and program strategies to achieve goals and business objectives; adjusting timelines, tasks, and resources allocations; overseeing, prioritizing, delegating, and managing work streams; prioritizing and ensuring resolution of critical issues; communicating and presenting information; managing stakeholder expectations; and developing and monitoring implementation.
• Modify and adjust operations as required to meet service level agreements by monitoring systems; adjusting hourly associates daily work assignments to meet business needs; approving schedule changes and requests for time off for hourly associates in accordance with policy; and acting as the interim manager to resolve business critical and time-sensitive issues in the absence of the operations manager.
• Identify potential loss and risk in programs by monitoring customer contacts; reviewing audit reports and customer account adjustments; researching customer account inquiries to determine irregular activities; and reporting or escalating suspicious account activity.
• Support the development of initiatives by executing tactical procedures and process improvements; reviewing key performance indicators to inform and drive processes; building action plans to improve processes; collaborating with business partners; ensuring process changes meet guidelines and business needs; and consulting with leadership on business impacting process changes and performance results.

Day to Day Job Requirements:

• Phone, email and Slack communication- both B2B & key stakeholders
• Problem-Solver Attitude- as a newer team in the Walmart space, we get a first hand on new issue types
• Data Entry & Review
• Ontime SLA Execution

Minimum qualifications:

• 2 Years of relevant experience in customer service
• Background in B2B interactions
• Experience with conflict resolution

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. F