SVP, Complex Claims

The Senior Vice President of Complex Claims and Litigation will lead Chubb’s complex claims teams and operations, providing strategic oversight and executive leadership to our complex and long-term exposure claims. This position is responsible for directing high-stakes litigation strategies, ensuring effective claims resolution, managing long-tail exposure claims, and advising on legal and regulatory risks. 

The successful candidate will possess extensive experience and technical expertise in complex litigation, with a proven record of developing and managing highly engaged, high-performance teams.  This person will be a change agent with exceptional leadership skills, capable of driving efficiencies as a result of a deep understanding of complex claims environments.  This role requires a strong executive presence, exceptional leadership skills, and the ability to foster collaborative relationships within the organization. A law degree is required to navigate the intricate legal and regulatory landscape of complex claims.

• Leadership: 
  • Exhibit a strong executive presence and communicate effectively with senior leadership in underwriting, claims, and actuary on significant complex claims, issues and trends. Effectively present difficult claim matters at a high level to an interested audience of senior leaders and executives.
  • Identify and elevate potential issues before they arise, and take proactive steps to develop strategic solutions.  Drive successful outcomes, and mentor, train and develop the claims teams to adopt the same mindset and priorities.
• Operational Excellence: 
  • Oversee and manage select portions of complex claims operations, ensuring efficient and effective resolution strategies and compliance with company standards. 
  • Innovate service improvements that balance efficiency/productivity, defense and indemnity management, customer service and quality assurance controls. 
  • Work closely with EVP and leadership team to develop and deliver an effective operating model, focusing on key strategic priorities and performance improvement initiatives.  Leverage claim and data systems (in partnership with Finance, Actuary, Data Analytics) to improve claim processes, drive operational efficiencies and produce results. Use data-driven insights to improve claims processes and present regular performance and risk analysis reports to senior leadership.
  • Manage audit process that integrates meaningful quality standards, validates appropriate controls and provides value to leadership team.
• Litigation Strategy: Develop and lead litigation strategies for high-exposure claims, minimizing financial risk and defending company interests.
• Technical Expertise: Leverage technical claim and coverage expertise to make experience driven decisions and obtain successful results in complex litigated matters. 
• Policy and Compliance: Ensure claims handling practices and all operations are in full compliance with legal, regulatory, and corporate policies.   
• Team Leadership and Development: Lead and motivate a high-performing team of claims professionals, fostering a collaborative environment and supporting continuous professional development.  Establish and monitor benchmarks and metrics for team performance. Identify team strengths and challenges, process and plan and act as required. Collaborate with management team on planning, staffing and budgeting.
• Stakeholder Collaboration: Collaborate with other departments, including legal, underwriting, and compliance, to manage claims and align strategies with broader company goals. Cultivate and maintain excellent relationships with claims teams, business partners, and other interested stakeholders.  Establish strong and collaborative connection with external brokers in order the enhance the market reputation of Chubb and maximize the competitive advantage derived from claims handling. 
• Risk Management: Identify, assess, and mitigate legal risks associated with complex claims, developing proactive strategies for risk reduction.
• Education: Juris Doctor (JD) degree from an accredited law school; active bar membership preferred.
• Experience: Minimum of 10+ years in insurance coverage legal issues and complex claims and litigation management within the insurance industry, with a proven track record of managing high-stakes, long-term exposure claims. 
• Business Experience: Strong business acumen, particularly in managing expenses, loss, budgets and implementing long term planning goals.  Able to analyze complex business challenges and apply analytics to drive strategic solutions. 
• Technical Expertise:  Deep technical and subject matter experience across a diversified long tail insurance portfolio, including understanding complex insurance coverage issues, engaging in comprehensive analysis and ri