At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18.00

Work Schedule: The work schedule for this position is morning, afternoon and or evening.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Patient Access Ambassador is responsible for welcoming and greeting patients to the facility in a friendly, efficient and courteous manner. The Patient Access Ambassador is also responsible for assisting with patient and guest inquiries, directions, and initial questions regarding the facility or services. The Patient Access Ambassador is also responsible for entering patient information into the hospital database accurately and protects patient privacy through following HIPAA standards. Computer skills and data entry are critical skills for this role.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor. - 25%

Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis.  Assists visitors with directions, information and other inquiries. - 25%

Enters confidential personal patient information into hospital database in order to register them for their service.  Delivers messages, items and/or amenities as requested. Ensures that patient and business confidentiality is maintained at all times. Regulates patient and visitor access control in accordance with Towne Health and Hospital policies. - 25%

Helps to ensure a healthy and safe environment through the sanitization and light cleaning of personal work area using materials provided as needed. - 10%

Reports all accidents and incidents observed on shift to Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans. - 10%

Transports patients via wheelchair within the facility. - 5%

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

Education:

• High school diploma or general education degree (GED).

Required Licensure, Certification, etc.:

Must be at least 18 years of age and be able to pass a criminal background and drug screen.

Work Experience:

One to three month(s) related experience and/or training; OR equivalent combination of education and experience.

Knowledge & Skills:

Knowledge:

• Knowledge o