Technical Account Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Technical Account Management and Hypercare Team within Motorola Solutions is dedicated to delivering an exceptional post-sales experience for our enterprise and strategic customers. We partner closely with clients to ensure stability, optimize system performance, and enable long-term success with our video security and access control solutions.

Our team acts as a bridge between customers and internal technical, engineering, and product groups, ensuring proactive engagement, rapid issue resolution, and a seamless transition from project deployment to sustained operational excellence. We take pride in building trusted relationships and helping customers realize the full value of their investment through hands-on collaboration and strategic guidance.

Job Description

The Technical Account Manager (TAM) is a strategic partner for our enterprise customers. The Technical account manager ensures long-term customer success by providing proactive guidance, operational stabilization, Unity Video and access control infrastructure optimization.

Responsibilities include:

• Lead stabilization and optimization initiatives, assessing account health, identifying risks, and implementing improvements.

• Provide on-site support as needed while primarily working remotely, assisting with onboarding, integrations, and upgrades.

• Advocate for customer needs and bridge knowledge between accounts and internal teams.

• Build and maintain long-term relationships with key stakeholders (IT, Operations, Engineering)

• Provide guidance on best practices, product usage, and configuration optimization.

• Monitor open technical cases, drive escalations, and communicate status clearly.

• Identify potential risks to customer success and implement mitigation strategies.

• Track key account metrics and suggest upgrades, features, or optimizations.

Preferred Qualifications:

• Strong understanding of case handling, technical workflow, and professional communication.

• Deep knowledge of Avigilon products, solutions, and troubleshooting processes.

• Prior account management experience.

• Experience with security and surveillance technologies.

• Degree, diploma, or certificate in information technology/project management .

• Excellent verbal, written, and presentation skills.

• Proven experience de-escalating complex technical situations and resolving enterprise issues.

• Ability to manage multiple projects, priorities, and accounts simultaneously.

• Strong critical thinking, strategic problem-solving, and project management skills

• Ability to lead stabilization and optimization initiatives and provide actionable recommendations.

 This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $70,000- $80,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Highschool diploma or equivalent and 5+ years of IT/Networking experience

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provide