Consumables Management Specialist

General Information

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City Cebu State/Province Central Visayas (Region VII) Country Philippines Department PROFESSIONAL SERVICES Date Tuesday, January 20, 2026 Working time Full-time Ref# 20037658 Job Level Individual Contributor Job Type Experienced Job Field PROFESSIONAL SERVICES

Description & Requirements

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About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

JOB PURPOSE/MISSION/SUMMARY:

The Supplies Helpdesk Specialist (Voice & Non-Voice) is responsible for the end-to-end fulfillment of consumables customer orders and service requests. The specialist manages voice (phone) or non-voice (email, chat, online) channels and coordinates the order placement and order processing of consumables orders. The specialist completes activities aligned with contractual agreement with customers. The specialist may be engaged in escalation calls requiring very strong communication skills and customer focus. 

 

Our global operating model includes  

• Geo based support with teams operating on EMEA and NA shifts 
• And a focus on all lines of business (XBS, base business, EPS)  

 

This role ensures seamless collaboration with internal teams, stakeholders, and clients, delivering exceptional customer service and operati