Technical Support & Systems Lead

<p><strong>Job Title:</strong>&nbsp;<strong>Technical Support &amp; Systems Lead</strong></p> <p><strong>A Growth Role for a Strong Technical Contributor Ready for the Next Step</strong></p> <p><strong>Reports To:</strong> Manager, Technologies Operations &amp; Services Delivery<br><strong>Scope:</strong> Three SPS Global production sites</p> <p><strong>Position Overview</strong></p> <p>SPS Global is seeking a driven and detail-oriented <strong>Technical Support &amp; Systems Lead</strong> who is ready to step into a broader leadership role. This position is ideal for a hands-on technical professional with up to <strong>7 years of experience</strong> who wants to expand their impact across multiple sites, lead a small team, and own the technical stability of high-volume production environments.</p> <p>This role offers the opportunity to strengthen leadership experience, deepen workflow expertise, and work closely with operations, IT, and vendors while supporting mission-critical systems.</p> <p><strong>What Makes This Role Attractive</strong></p> <ul> <li><strong>Multi-site responsibility</strong></li> <li><strong>Leadership experience</strong>—lead a small team and influence operations across shifts.</li> <li><strong>High visibility</strong>—supports critical document and image processing workflows.</li> <li><strong>Skill building</strong>—hands-on work with scanners, workflow platforms, IDF rooms, cabling, and new client implementations.</li> <li><strong>Career path</strong>—strong foundation for future roles in Technical Operations, Systems Engineering, or Implementation.</li> </ul> <p><strong>Key Responsibilities</strong></p> <p><strong>Technical Support &amp; System Operations</strong></p> <ul> <li>Oversee daily technical support for document and image processing workflows.</li> <li>Maintain uptime and accuracy across scanners, workflow tools, and production systems.</li> <li>Troubleshoot Windows 10/11, file shares, print mapping, scanners, and workflow applications.</li> <li>Ensure readiness of wired/wireless/mobile scanning devices and production equipment.</li> <li>Support infrastructure components such as IDF rooms, patch panels, and cabling.</li> </ul> <p><strong>Workflow Stability &amp; Service Delivery</strong></p> <ul> <li>Ensure workflows meet SLAs, KPIs, and quality standards.</li> <li>Collaborate with operations and IT to stabilize and troubleshoot systems.</li> <li>Track and document incidents, service req