People Technology Manager

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

Position Overview:

The People Technology Manager will drive the strategic vision, implementation, and optimization of the People Team technology stack, with a strong focus on ADP Workforce Now and broader HR systems architecture, ensuring seamless integration, automation, and scalability to support business growth. This role will also lead the exploration and implementation of AI-driven solutions to enhance People operations. The People Technology Manager will partner with cross-functional teams to identify, recommend, and implement technological solutions that streamline processes, improve user experience, and maximize efficiency.

Responsibilities:

• Lead the design, development, and continuous improvement of the People technology stack, ensuring alignment with business needs and People Team strategy.
• Own the configuration, data integrity, security, and optimization of core People systems, including ADP Workforce Now, CultureAmp, and other People-related platforms.
• Manage system integrations, ensuring seamless data flow between HR, Payroll, IT, Finance, and other relevant business functions.
• Establish and oversee governance controls for People Team systems, ensuring compliance with internal policies, data privacy regulations, and external audit requirements.
• Drive continuous innovation in People technology by identifying automation opportunities, reducing redundant processes, and improving user experience.
• Collaborate with HR and IT teams to develop and execute system upgrade strategies, new feature rollouts, and platform enhancements.
• Lead technical change management efforts, including training programs, documentation, and user adoption initiatives.
• Grow with us as we develop and implement AI-driven solutions to enhance People functions and efficiency.
• Partner with vendors and external consultants to evaluate and implement new technologies, negotiate contracts, and ensure service level agreements are met.
• Stay informed about industry trends, emerging People technologies, and AI advancements to proactively enhance our technology capabilities.

Qualifications:

• 4+ years of experience in HR technology, HRIS management, or related roles.
• Experience with ADP Workforce Now and other ADP modules.
• Experience with automation tools and process optimization.
• Demonstrated ability to manage HR technology roadmaps, system implementations, and cross-functional projects.
• Knowledge of integration methodologies and experience managing HR system integrations with Payroll, Finance, and IT systems.
• Familiarity with compliance and regulatory requirements related to HR data privacy and security.
• Excellent problem-solving skills with the ability to analyze current processes, identify gaps, and implement innovative solutions.
• Strong stakeholder management