Collections – Senior Process Associate – Greek – Hybrid Bucharest

<span id="requisitionDescriptionInterface.reqTitleLinkAction.row1" title="">Collections – Senior Process Associate – Greek – Hybrid Bucharest</span><span id="requisitionDescriptionInterface.ID1489.row1" title="">-</span><span id="requisitionDescriptionInterface.reqContestNumberValue.row1" title="">MAN017289</span><p></p><span id="requisitionDescriptionInterface.ID1511.row1" title=""><p>Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.   <br/><br/>Inviting applications for the role of Collections – Senior Process Associate – Greek – Hybrid Bucharest</p> <p>The Accounts Receivable Europe organization oversees providing professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections &amp; Dispute management process which is handled by our team located in Bucharest.<br/><br/>Responsibilities</p> <p>•    Work closely with Team leader and Team members.<br/>•    Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.<br/>•    Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).<br/>•    Validates reasons for delinquency using appropriate sources of internal / external information.<br/>•    Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.<br/>•    Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.<br/>•    Prepare and process accounts reconciliation in communication with external / internal customers.<br/>•    Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.<br/>•    Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.<br/>•    Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.<br/>•    Process shifting of uncollectable items for legal actions / ensure processing of write-offs .<br/>•    Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.<br/>•    Manage complex customer accounts.<br/>•    Acts as a buddy of new joiners during business specific training, shadowing.<br/>•    Is the second voice collector within the team on escalated, aged items.<br/>•    Run existing reports on a daily, weekly, and monthly basis.<br/>•    Improve &amp; maintain reports based on the I2C standards.<br/>•    Learn and develop soft and hard skills based on Genome Profile setup.<br/>•    Resolve customer inquiries promptly &amp; accurately, by understanding customer market &amp; needs.<br/>•    Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting &amp; analyzing customer data.<br/>•    Have a controllership overview of the dunning cycle/letters.<br/>•    Validate that reports meet risk &amp; financial requirements.<br/>•    Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.<br/>•    There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.<br/>•    Accomplish all responsibilities in line with client compliance and integrity requirements.<br/>•    Create, update, revise, and submit standard operating procedures for approval.<br/>•    Follow the training plan set by management, complete it on time, and highlight potential risks for delays.<br/>•    Act as a backup or cross-trained for another process or scope of work.</p> <p><br/>Qualifications </p> <p>•    Full professional knowledge of Greek, min. C1<br/>•    Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.<br/>•    Ability to work under pressure in a dynamic environment.<br/>•    Microsoft Office proficiency, especially Excel.<br/>•    Cash collection skills, with detail orientation.<br/>•    Basic financial analysis skills<br/>•    Ability to be hardworking and to think “outside the box”.<br/>•    Interpersonal and teamwork skills.<br/>•    Verbal and written