Manager of Cash and Collections

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Job Overview

This position will be responsible for managing a team whose primary role is to process payments and follow up with clients to collect payment for unpaid invoices.

Duties and Responsibilities

• Manage a team of Collections Specialists and Cash Applications Clerks. Provide support, direction, and training to the team as needed to ensure they have the tools they need to be successful.
• Provide support to the team when issues need to be escalated, whether the requests are from internal or external customers.  
• Create and run reports as needed to cash and collections data from our system to help support various internal departments including Accounting, FP&A, and Sales.
• Produce monthly reports on the state of our Accounts Receivables
• Assist with gathering information for our annual audit.
• Identify opportunities for improvement and take a leadership role in finding solutions to improve our processes.

Qualifications

• 5+ years of related experience, including at least 3 years of management experience.
• Strong communication skills.
• The ability to work with a diverse group of people to reach a common goal.
• The ability to prioritize work and make decisions independently.
• Proficient in Excel
• Experience with Salesforce and the Workday Financial Platform is preferred but not required.

Education

• Bachelor’s degree required, preferred Business, Accounting, or Finance.

Direct Reports

Sr Billing Analysts, Billing Analysts, Contract Implementation Assistant

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for empl