P2P Lead Associate

POSITION PURPOSE

Overview

• This position will be working for Procure to pay within Financial Shared Services team. This position includes, but is not limited to the following responsibilities: 

Responsibilities

•     Responsible for supporting efficient and accurate processing of Accounts Payable transactions in a timely manner.

•     Procurement services knowledge (Direct and indirect materials spend)

•     Invoice processing (down payments, one-time vendor solution, non-PO invoices, etc.)

•     Ticketing tool support for internal/external vendor inquiries

•     Purchasing cards knowledge and troubleshooting

•     Optical character recognition training and improvements

•     Function within a team environment, providing support to meet Service Level Agreement (“SLA”) expectations and customer expectations, and backfilling the Exception Processor role when required.

•     Process invoices are consistent with Controllers Operating Standards – SOX Procedures.

•     Adhere to deadlines set by leadership and the business and proactively monitor and raise instances where deadlines cannot be met in a timely fashion regarding invoice resolution.

•     Manage resolution of invoice exceptions, maintain strong vendor relationships, and collaborate with internal departments to resolve receipt, pricing, and payment discrepancies.

•     Maintain compliance with key performance indicators set by leadership.

•     Ensure compliance with Zoetis standard accounting policies, procedures, and processes (SOP's, work instructions, etc.)

•     Prompt response to all information requests from team members, team leaders, managers, and end users.

• Assure down payments across markets are processed on time and following already established controls, in addition to performing monthly balance reconciliation and follow up on those open items with the vendors/end users and assuring invoices are properly cleared against processed down payments.

• Assure One Time Vendor requests are processed on time and following already established controls.

• Communicate with team lead, manager, and SSC leadership team regarding frequent errors related to potential data and process improvements.

• Achieve the quality established on all documents posted on a monthly basis.

• Support audit and test requests relating to accounts payable as needed.

Other Responsibilities

• AP processing team workload allocation

• Elevate any issues that cannot be resolved and work as needed with team leads, managers, and SSC leadership to resolve the issue.

• Actively seek process improvements, noting any technological, process, or resource deficiencies.

• •           Develop assessment of root causes for major issues related to KPIs in conjunction with other teams within SSC and external users.

EXPERIENCE, SKILLS, KNOWLEDGE

Education

• Bachelor’s degree in business administration

• Requires 3-5 years’ experience.

• Requires min 3 years’ experience with Procurement & AP processes, administration, terminology, category knowledge, and advanced error resolution methods.

Job Experience

• Three to five years of experience in transactional accounting, preferably Accounts Payable.  Leadership experience preferred.

• Experience working with Invoice Management Solutions (preferably OpenText).

• Experience working with ERP systems (preferably SAP).

• Knowledge, insight, and experience in financial, administrative, and accounting processes.

• Experience working in a customer-focused environment.

• Familiarity with US GAAP standards.

• Previous shared service center experience.

Professional Knowledge

• Accounts Payable

• Procure to Pay

• Customer service

• Vendor Master data

• 1099 process

Skills/Abilities

• Proficiency in English and local languages, if required by market standards.

• Excellent oral and written communication skills.

• Proven ability to work in a team environment.

• Strong analytical and problem-solving skills around accounting analytics and processes.

• Demonstrated interpersonal skills, customer management skills, analytical, change management, and communication skills.

• Analytical and so