Site Reliability Engineer

We are seeking a Site Reliability Engineer (Application Technical Support Engineer) to join our dynamic team and support a global financial software product. The ideal candidate will possess strong technical skills, background in automation and observability, excellent communication abilities, a proven work ethic, and a willingness to learn. This role involves providing client facing technical support and production support for a large-scale global financial software product, including some shifted hours and weekend coverage. Ensuring the reliability, scalability, and performance of our systems, as well as implementing and maintaining observability and automation standard methodologies. This position entails working closely with our Europe and Asia based teams to provide 24x7 coverage.

Key Responsibilities/What you will be doing:

• Maintains software applications with a focus on scalability, reliability, automation, and performance.
• Maintains services once they are live by measuring and monitoring availability, latency, and overall system health.
• Implements and maintains DevOps practices, including continuous integration, deployment, and automated testing. Manages software configurations and release processes.
• Provides Level 1,2 24x7 technical client and production support, including out-of-hours and on-call support.
• Improves the whole lifecycle of services from inception and design, through deployment, operation, and refinement. Collaborates with multi-functional teams to define software system requirements and objectives.
• Leads sustainable and efficient incident response. Resolve incidents and problems, including monitoring ServiceNow for issues and applying resolutions following the Organizational Change procedure. Update relevant documentation in Confluence.
• Provides mentorship to other team members on handling availability and performance of critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions.
• Communicates with clarity and precision, presenting sophisticated / technical information in a concise format that is audience appropriate.

Required Skills/What you’ll bring:

• 1 to 2 years of professional experience in Cloud Computing technologies (AWS or Azure) and SRE practices.
• Proficiency in Azure Cloud Technologies (AKS, ACR, Azure Functions, Azure Web App, storage, Containers, etc.) or AWS Cloud Technologies (RDS, CloudFront, DynamoDB, Elastic Beanstalk, Lambda, CloudWatch, Kinesis).
• Programming experience with SDK, VS Code extensions, Copilot, Power Platform, scripting languages such as Python, PowerShell, or Bash.
• Strong knowledge of Windows or Linux environments, including system administration, networking, IAM, and problem-solving skills.
• Willingness to work with team on a shift-based 24x7 roster, and occasional weekend support.
• Familiarity with Version Control Tools and CI/CD Tools (Git, GitLab) and related concepts such as branching/versioning strategies is a plus.
• Ability to stay updated on industry trends and advancements in technologies, recommending changes to improve system reliability and performance.
• Maintain effective working relationships with Customer Support, Compliance, Development, Quality, and other teams.
• Strong understanding of product development lifecycle and methodologies.
• Ability to communicate clearly and concisely with IT, business teams, and senior management.
• Work effectively under pressure in a fast-paced, dynamic environment.
• ITIL or Azure/AWS certification is a plus.
• Experience in Financial industry environment is preferred.

What you’ll get in return:

• Career growth by leading a high-profile business project.
• Innovative development on AWS & Microsoft Azure platform
• Real-world experience working on client-facing financial applications.
• We recognize that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is blended, 2~3 days in office are desired.

Compensation/Benefits Information:

Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hou