Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

8:30AM-5:00PM

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

26100 - 6300 Franklin Primary Care

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

1. Assists in the development and maintenance of a patient-centered, seamless health care delivery system that provides high-quality health
care in settings that are attentive to patient convenience and satisfaction.
2. Serves as a liaison between the group administration, group practice physicians, and a variety of hospital departments and functions,
such as Information Systems, Finance, Purchasing, Human Resources, Engineering, Billing Office, etc., to foster efficient operations and
administration.
3. Works with marketing representative and outside sources to develop marketing campaign of selected sites. Coordinates photos and
advertisements for new physicians and practices who join the group. Coordinates seminars and presentations by advertising, setting up site,
etc.
4. Fosters an environment that provides excellent customer service to both internal and external customers. Coordinates patient
satisfaction survey. Maintains supply of printed materials. Coordinates label printing and mailing. Coordinates coding and sending to
survey company.
5. Resolves patient complaints as required. Maintains results in database and creates statistical reports and graphs that provide meaningful
information to Administration and group members. Distributes results and surveys to group members as appropriate.
6. Participates in the overall strategic planning of the group. Assists practices and physicians with the achievement of managed care,
operating, and financial benchmarks. Monitors physicians’ financial performance and productivity. Assists physicians in meeting guidelines
and implements changes where appropriate. Develops plans to grow individual practices. Develops and implements systems to maximize
revenues and reduce costs where appropriate.
7. Reports on a variety of administrative or operational problems. Recommends corrective action, and foster changes as directed.
8. Responsible for the coordination and implementation of training needs of staff and others for assigned software components. Coordinate
specific application training needs for staff such as patient registration, scheduling of patients, charge entry, and medical record processes
with available resources.
9. Responsible for a variety of practice management related special projects.
10. Serves as liaison to information systems department to ensure Information System policies and procedures are applicable to support

Required:
1. Minimum of 3 years supervisory experience.
2. Minimum of 5 years directly related work experience in physician practices.
3. Prior leadership experience with proven team building.
4. Exceptional analytical skills are necessary in order to perform various data analysis techniques, review statistical data for the purpose of
departmental planning and control, in the preparation and maintenance of budgets and in problem solving.
5. Knowledge of medical practices procedures and a variety of computerized software applications such as EPIC, Word and Excel.
6. Excellent organizational, written and verbal communication skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency
in the areas of responsibility listed in this description may be substituted for the above requirements.

III. Physical Demands and Environmental Conditions:
Work is co