Senior Enterprise Member Success Manager (B2B)

About us:

Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of the Fortune 100, and nearly 40% of our members are in the C-Suite. Chief has been recognized as one of TIME’s 100 Most Influential Companies and one of Fast Company’s Most Innovative Companies.

Membership to Chief provides access to a vetted community of senior women executives and valuable insights that shape their leadership. The experience is digital and in-person, allowing members to build connections, engage in compelling discussions, and access resources in ways that are most meaningful to them. Our offerings range from executive coaching and executive education to thoughtful in-person and virtual programming and events that guide leaders through the most pressing topics in business. We have members across the United States with clubhouse locations in NYC, LA, Chicago, San Francisco, and Washington, DC.

Founded in 2019, Chief is backed by renowned investors including CapitalG, General Catalyst, Inspired Capital, and Primary Ventures. 

Our network brings women in leadership together to share their ideas, insight, and influence, and the power of what we’re doing is felt by every member of our team. Our workplace is built on being real and respectful. We help grow careers, maintain our team’s wellbeing, and give everyone a seat at the table. We build teams where diverse voices, identities, perspectives, and experiences are represented and celebrated. Read more about working at Chief: https://chief.com/careers.  

About the Role:  

Member and partner retention is core to Chief’s mission and stands as a top priority across the organization. As an Sr. Enterprise Member Success Manager, you’ll play a pivotal role as an individual contributor, leading engagement and retention efforts for our Enterprise partners. This includes day-to-day management and the ongoing retention of Chief’s B2B members and relationships.

We’re looking for someone with a strong background in sales and customer success, exceptional data fluency and presentation skills, and experience driving user engagement. You should be confident in managing complex partnerships at scale and comfortable working in a fast-moving, startup-style environment. Our Enterprise team thrives on creative thinking, adaptability, and teamwork.

This role may also flex into Sr. Enterprise Relationship Manager (RM) responsibilities as needed—supporting renewals, upsells, and acting as the primary point of contact to ensure long-term success for our partners. 

What you’ll do: 

•  Achieve both individual and team retention + ARR goals on a quarterly basis

• Drive Enterprise member engagement and implement custom member-level and partner-level interventions 

• Conduct monthly and quarterly business reviews to assess the health and satisfaction of the partner, their member engagement, milestones, and metrics for success

• Work directly with partner point of contact on ongoing requests regarding member concerns and engagement

• Execute the B2B service model, including key touchpoints, reporting, branded decks, monthly/quarterly review templates, and success metrics

• Present Chief membership and benefits to new and renewing Enterprise members at in person and virtual orientations

• Host 1:1 and group calls with Enterprise cohorts to drive engagement, understand feedback, and create custom solutions

• Scope upsell opportunities and notify partners of employee interest in Chief to expand existing partnerships

• Contribute to overall strategy of the B2B customer journey and proactively recommend process improvements where you see opportunity

• Collaborate with internal teams on member transitions year over year

• Collaborate with internal Experience, Core, and Product teams on member-related issue resolution and escalation management 

• Maintain comprehensive knowledge of Chief’s services, products, and network

• Serve as the voice of Enterprise members to help the broader Chief team continue to iterate on services 

• Up to 25% travel may be required to engage with Enterprise members at Chief events and external activations

What you’ve done and enjoy doing:

• Experience in B2B sales, partner or client-facing roles, and interest in relationship-based sales

• Experienced in using a data-driven approach to analysis, creating decks, an