Internship - Customer Support (Austin, TX)

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
The Customer Support (CS) organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local Custom

Roles & Responsibilities

The goal of the internship is to work in a team environment alongside local experienced engineers, project managers, and leaders to gain insight on the ASML ways of working and our groundbreaking technology.

• Specific projects will be tailored to match the education/experience level of the intern as well as the interns learning objectives for the summer.

• Interns will typically be required to document and present their findings as well as making an end of summer presentation to the group about what they achieved during their internship.

• Past projects have included:

• Identifying and documenting goals and targets (KPIs)

• Evaluating current processes and updating documentation to adhere to continuous improvement methodologies (LEAN/6 Sigma)

• Creating data visualizations to identify potential opportunities for automation (Tableau/Power BI/Python)

• Collaborating with Engineers from other areas and shifts to identify Best Known Methods (BKMs)

• Participating in projects to improve performance of the FAB

Education & Experience

• Minimum 60 hours completed (required) towards a degree in an Engineering field or equivalent experience.

• Preferred Majors: Physics, Optics, Electronics, Micro-electronics, Mechanical Engineering, Material Science Engineering, Chemical Engineering or IC manufacturing.

• Public

• Knowledgeable in MS Office applications - Excel, OneNote, Teams, PowerPoint.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Can learn and apply new information or skills.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Identifies bottlenecks and drives improvements.

• Work independently or as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

• Work according to a strict set of procedures within the provided timelines.

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other Information

Role within Office
Public
Responsibilities:
• Routinely required to sit; walk; talk; hear;