Accounts Receivable Associate

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Accounts Receivable Associate

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together world‑class expertise and industry‑leading technologies to support diagnostic testing that delivers critical information for the treatment and management of diseases and other medical conditions.

The Accounts Receivable Associate position is located within Redwood Toxicology Laboratory in Santa Rosa, California. This role supports core accounting and accounts receivable functions and contributes to the accurate and timely reporting of financial information.

What You’ll Work On

• This is a hands‑on role responsible for supporting and performing a variety of accounting and accounts receivable activities, including the preparation and analysis of financial information, account reconciliations, and participation in the monthly close process.
• The Accounts Receivable Associate assists with the preparation of financial statements and related analyses for review by the Accounts Receivable Manager.
• The position performs transactional and analytical tasks within the accounting department, with an emphasis on accounts receivable collections, customer billing inquiries, cash application, and issue resolution.
• The Associate develops and maintains a working knowledge of departmental functions sufficient to provide backup support across multiple areas, including accounts payable, cash receipts, collections, and general accounts receivable operations, as required.
• Perform daily collection activities by contacting customers regarding outstanding invoices to ensure timely payment and adherence to established credit terms.
• Support the Accounts Receivable Manager with management of the monthly Bad Debt Reserve (BDR) by collaborating with key accounts on payment plans and focused collection efforts.
• Issue written customer communications via High Radius, email, and other approved channels to resolve outstanding, disputed, or delinquent invoices on a daily basis.
• Research, analyze, and resolve payment issues related to disputed deliveries, returns, credits, or pricing discrepancies to prevent further aging of delinquent balances; escalate issues as needed for timely resolution.
• Prepare and distribute weekly accounts receivable and collection status reports for clients and management.
• Execute monthly billing processes accurately and in accordance with company policies and timelines.
• Log into phone systems daily to manage and respond to incoming customer inquiries and service requests related to billing and payments.
• Initiate and manage the Letter Series process for delinquent accounts for both divisions of Redwood Toxicology Laboratory in accordance with collections policy.
• Maintain and update customer master data, including billing and payment information, for both divisions of Redwood Toxicology Laboratory to ensure accuracy and compliance.
• Process customer credit card pay